OTR Supervisor

Description

Core Responsibilities

• Promote team safety and Amazon Health and Safety standards.
• Lead cross-functional operational problem solving and maintain process quality.
• Maintain inventory accuracy and improve station processes.
• Manage OTR metrics, on-ground process compliance, and vehicle safety audits.
• Facilitate external contractor onboarding and manage related incentives, uniforms, and inventory.
• Analyze OTR challenges with delivery service partners and stakeholders and provide solutions.
• Coordinate daily communications, escalations, callouts, and day-zero attendance.
• Improve delivery service partner and driver experience through feedback and process improvements.

Basic Qualifications

• High school diploma or equivalent.
• Flexible schedule availability, including weekends, nights, and holidays.
• Ability to work 40 hours per week and overtime as required.
• At least 1 year of Microsoft Office experience with Word, Excel, and Outlook.
• Ability to lift up to 49 pounds and stand or walk during shifts of up to 12 hours.
• Ability to frequently push, pull, squat, bend, and reach.
• Fluent spoken, written, and read English.

Preferred Qualifications

• Experience delivering group training and creating communications or training materials.
• Experience with data analytics, data warehouse reporting, and query design.
• Experience with ERP systems such as SAP, Oracle, or Workday.
• Experience improving, automating, standardizing, or simplifying business tools and processes.
• Bachelor's degree in engineering, supply chain, operations management, logistics, Urban Design, or Management Information Systems.