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Optimal Healthcare Cayman
Dubai, UAE
Full Time
Entry
Onsite
5 days ago
Receptionist SkillsAppointment SchedulingElectronic Health Records (EHR)Microsoft OfficeCommunication SkillsOrganizational Skills
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Receptionist SkillsAppointment SchedulingElectronic Health Records (EHR)
About the Role
Optimal Healthcare Cayman seeks a warm, organized Receptionist Administrator to be the first point of contact for patients, manage appointments, maintain records, and support clinic operations.
Key Skills for This Role
Receptionist SkillsAppointment SchedulingElectronic Health Records (EHR)Microsoft OfficeCommunication SkillsOrganizational Skills
Responsibilities
- Greet patients warmly and provide a professional, friendly first impression of our clinic
- Manage incoming calls, emails, and patient enquiries efficiently and courteously
- Schedule and confirm patient appointments, ensuring optimal use of clinical resources
- Maintain and update patient records accurately in electronic health record (EHR) systems
- Coordinate with healthcare professionals to ensure smooth patient flow and clinic operations
- Assist in the preparation of patient forms, reports, and correspondence
- Support clinic initiatives, wellness programmes, and community engagement activities
- Ensure the reception area is welcoming, organised, and reflective of our commitment to patient care
- Contribute to a positive work environment and deliver service that makes both patients and colleagues feel valued
Requirements
- Previous experience in a receptionist or client facing administrative role, preferably in healthcare
- Excellent interpersonal and communication skills, including exceptional English
- Organised, detail oriented, and able to manage multiple tasks efficiently
- Proficiency with office software and electronic health records (EHR) systems (or similar)
- Unwaveringly professional, approachable, and patient focused demeanour
- Ability to handle sensitive and confidential information with discretion
Full Job Posting
Job Overview
- We are seeking a warm, organised, detail and patient focused Receptionist/ Administrator to join our team in our brand new 8,000sqft facility near the airport, representing one of the most modern and smartest healthcare facilities on Island. While this is an administrative role, it is also core to o
Key Responsibilities
- Greet patients warmly and provide a professional, friendly first impression of our clinic.
- Manage incoming calls, emails, and patient enquiries efficiently and courteously.
- Schedule and confirm patient appointments, ensuring optimal use of clinical resources.
- Maintain and update patient records accurately in electronic health record (EHR) systems.
- Coordinate with healthcare professionals to ensure smooth patient flow and clinic operations.
- Assist in the preparation of patient forms, reports, and correspondence.
- Support clinic initiatives, wellness programmes, and community engagement activities.
- Ensure the reception area is welcoming, organised, and reflective of our commitment to patient care.
- Contribute to a positive work environment and deliver service that makes both patients and colleagues feel valued.
Qualifications And/or Experience
- Previous experience in a receptionist or client facing administrative role, preferably in healthcare.
- Excellent interpersonal and communication skills, including exceptional English
- Organised, detail oriented, and able to manage multiple tasks efficiently.
- Proficiency with office software and electronic health records (EHR) systems (or similar)
- Unwaveringly professional, approachable, and patient focused demeanour.
- Ability to handle sensitive and confidential information with discretion.
Position Terms & Conditions
- Competitive salary in the range $3,750 to $4,750 per month depending on experience
- Additional incentive scheme (to be disclosed in personal discussions)
- 100% non contributory Health Insurance (employee only)
- 50% contributory, 50% non contributory Pension, based on a capped maximum (mandatory by law)
- 12 Public Holidays per annum
- Annual leave of a minimum of 20 days per annum (disclosed in discussions)
- Flexible working arrangements may be accommodated at our sole discretion
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