Order Taker- InRoom Dining (Saudi National)
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Key skills for this role
About the Role
The Ritz-Carlton Riyadh is seeking an Order Taker for InRoom Dining to take room service orders over the phone, answer menu questions, and coordinate with kitchen staff. Requires no prior work experience and a high school diploma.
Key Skills for This Role
Responsibilities
- Take room service orders over the phone
- Answer questions on menu selections and check with kitchen staff
- Answer guest questions regarding wine origin, vintage, and style
- Place and log call back for room service order
- Notify guests and management of delays in service delivery
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- Maintain cleanliness of work areas throughout the day
- Record transaction in MICROS system at time of order
- Complete all closing reports, including MICROS reports
- Process all payment methods
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
Full Job Posting
Position Summary
- Take room service orders over the phone. Answer questions on menu selections, and check with kitchen staff.
- Answer guest questions or concerns regarding the origin, vintage, and style of various wines.
Key Responsibilities
- Place and log call back for room service order.
- Notify guests and management of delays in service delivery.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Maintain cleanliness of work areas throughout the day.
- Record transaction in MICROS system at time of order.
- Complete all closing reports, including MICROS reports.
- Process all payment methods.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
Additional Requirements
- Follow all company and safety and security policies and procedures.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information and protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests’ service needs; assist individuals with disabilities.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
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