Order Taker - InRoom Dining
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Key skills for this role
About the Role
Take room service orders, answer menu questions, maintain cleanliness, process payments, and ensure guest satisfaction while adhering to company policies.
Key Skills for This Role
Responsibilities
- Take room service orders over the phone and answer menu questions
- Record transactions in MICROS system at time of order
- Communicate meal requirements, allergies, and special requests to kitchen
- Complete closing reports including MICROS reports
- Maintain cleanliness of work areas throughout the day
Requirements
- Ability to stand, sit, or walk for extended periods
- Ability to lift, carry, push, pull objects up to 10 pounds
- Clear and professional communication skills
- Adherence to safety and security policies
Full Job Posting
Position Summary
- Take room service orders over the phone. Answer questions on menu selections, and check with kitchen staff.
- Answer guest questions or concerns regarding the origin, vintage, and style of various wines.
- Place and log call back for room service order. Notify guests and management of delays in service delivery.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Maintain cleanliness of work areas throughout the day. Record transaction in MICROS system at time of order.
- Complete all closing reports, including MICROS reports. Process all payment methods.
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others, and support team to reach common goals.
- Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time.
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