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Order Taker - In Room Dining
St. Regis Hotels & Resorts
Dubai, UAE
Full-time
Entry
Onsite
Discovered 1 weeks ago
In-room dining order takingGuest serviceMICROSPayment processingWine knowledgeFood allergy and dietary request communication
Free
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In-room dining order takingGuest serviceMICROS
Role Overview
Take room service orders over the phone for in-room dining guests.
Provide menu and wine information while coordinating orders with kitchen staff.
Support guest service, order follow-up, payments, reporting, and operational standards.
Key Skills for This Role
In-room dining order takingGuest serviceMICROSPayment processingWine knowledgeFood allergy and dietary request communication
Full Job Posting
Position Summary
Take room service orders over the phone for in-room dining guests.
Provide menu and wine information while coordinating orders with kitchen staff.
Support guest service, order follow-up, payments, reporting, and operational standards.
Core Responsibilities
- Log room service call-backs and notify guests and management about delivery delays.
- Communicate allergies, dietary needs, meal requirements, and special requests to the kitchen.
- Maintain clean work areas and record transactions in the MICROS system.
- Complete closing reports, including MICROS reports, and process all payment methods.
Qualifications
- High school diploma or G.E.D. equivalent is listed under preferred qualifications.
- No related work experience or supervisory experience is required.
- No license or certification is required.
- The role requires extended standing, sitting, or walking and handling objects up to 10 pounds without assistance.
Schedule and Workplace
- The position is full time.
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