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Order Management Specialist
Rapid7
Belfast, GBR
Full-time
Entry
Onsite
Discovered 2 weeks ago
NetSuiteSalesforceFreshworks
Free
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Role Overview
As an Order Management Specialist, your primary responsibility will be to support Rapid7’s global Go-To-Customer teams by processing sales orders and helping to troubleshoot issues that come up during the bookings process, ensuring that we are able to fulfill orders in a timely manner, with as little friction as possible. Specifically, your focus will be to:
Administer processing of various sales orders and capture contract data utilizing NetSuite, Salesforce, and Freshworks.
Partner closely with sales groups to ensure transactional contracts are complete, accurate, and meet internal booking requirements.
Review, approve, and reject quotes with a high level of accuracy and attention to detail.
Fulfill software subscription orders with guidance from teammates and technical resources.
Collaborate cross-functionally with Legal, IT, Commissions, Revenue Accounting, and Accounts Receivable to resolve transactional bottlenecks.
Triage inquiries, troubleshoot problems, and provide operational direction regarding customer issues.
Participate in cross-functional projects that drive operational efficiency to support global scalability goals.
Assist in testing and implementing new system functionality and SKUs to expand operational footprint.
Key Skills for This Role
NetSuiteSalesforceFreshworks
Full Job Posting
About the Role
As an Order Management Specialist, your primary responsibility will be to support Rapid7’s global Go-To-Customer teams by processing sales orders and helping to troubleshoot issues that come up during the bookings process, ensuring that we are able to fulfill orders in a timely manner, with as little friction as possible. Specifically, your focus will be to:
Administer processing of various sales orders and capture contract data utilizing NetSuite, Salesforce, and Freshworks.
Partner closely with sales groups to ensure transactional contracts are complete, accurate, and meet internal booking requirements.
Review, approve, and reject quotes with a high level of accuracy and attention to detail.
Fulfill software subscription orders with guidance from teammates and technical resources.
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