taleo

Order Management Representative

EFI

Bengaluru, IND

Full-time

Entry · 1+ years experience

Onsite

Discovered 2 weeks ago

SAPSalesforce.com

Free

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Key skills for this role

SAPSalesforce.com

· Performs entry of customer orders into SAP

· Interacts directly with clients as liaison and advocate to handle a variety of post-sale support functions and transactions

· Resolution of billing inquiries, issues with parts, RMAs, credit claims/disputes, and account management issues

· Order status, product availability, recalls, settlement agreement entitlements, and fulfillment requirements

· Coordinates with other departments as needed to improve service provided to customers

· Additional project activities and other duties as assigned

· +1 Year experience in a customer care or service-related environment
· Outstanding attention to detail and accuracy
· Excellent communication skills – both verbal and written
· Must have strong interpersonal skills and an ability to work in a team environment
· Ability to provide a premier customer experience – even under challenging circumstances dealing with conflict situations
· Strong problem solving and analytical skills, and competent with numbers

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