Cresco Labs is seeking an Order Fulfillment Supervisor to join our Massachusetts facilities.
The Order Fulfillment Supervisor will oversee the efficient and accurate fulfillment of sales orders in anticipation of their delivery as well as assist overseeing Logistics.
The Order Fulfillment Supervisor coordinates routes and schedules for transport of orders to our dispensary customers, under the direction of the Order Fulfillment Manager.
This is a cross-facility role, with homebase at Uxbridge, while also overseeing the team in Fall River.
Key Skills for This Role
excel
Full Job Posting
COMPANY OVERVIEW
Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey. Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis. At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism. If you’re interested in joining our mission, click the below links to join our team today!
MISSION STATEMENT
At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
Cresco Labs is seeking an Order Fulfillment Supervisor to join our Massachusetts facilities. The Order Fulfillment Supervisor will oversee the efficient and accurate fulfillment of sales orders in anticipation of their delivery as well as assist overseeing Logistics. The Order Fulfillment Supervisor coordinates routes and schedules for transport of orders to our dispensary customers, under the direction of the Order Fulfillment Manager. This is a cross-facility role, with homebase at Uxbridge, while also overseeing the team in Fall River.
CORE JOB DUTIES
Training and onboarding Leads, Agents, and Drivers
Tracking maintenance records for delivery vehicles
Ensuring leads and agents are performing daily tasks correctly and efficiently
Administering coaching and discipline, as needed, partnering with the department Manager or Human Resources where appropriate.
Monitoring WI’s/SOP’s
Implementing and testing new WI’s/SOP’s to increase productivity
Taking daily attendance
Attending weekly meetings with Order Fulfillment Manager to discuss delivery rejections, root causes, countermeasures, and other relevant matters
Conducting daily meetings for Leads, Agents, and Drivers
Recordkeeping of Delivery Rejection log, and Daily Performance log
Problem-solving inventory discrepancies
Keeping track of Order Fulfillment inventory
Approving Timecards
Approving/Denying time off for Leads, Agents, and Drivers
Interviewing potential candidates
Fulfilling Orders
Communicating with Sales, as needed
Oversee the accuracy of manifests for sales orders of finished goods for delivery
Oversee toting and sealing all finished orders for delivery
Delivery schedule
Collaborating with the Order Fulfillment Manager/Sales regarding delivery scheduling
Placing customer orders on schedule based on logistics, on-hand inventory, and customer requests
REQUIRED EXPERIENCE, EDUCATION AND SKILLS
Relevant educational background or 1-3 years of experience in Inventory Management, Logistics, Business Administration, Order Fulfillment, or similar
Two years of experience in a position with supervisory/managerial responsibilities with demonstrated experience managing agents and operations
Strong attention to detail and ability to adhere to strict policies and procedure
Well organized and ability to keep deadlines
Works well with all peers
Effective communication skills
Effective time-management skills and ability to multi-task
Ability to work in a fast-paced, changing, and challenging environment
Strong Excel, Word, and general computer knowledge
Requires work around plant material, which could include exposure to plant pollen and/or dust.
Requires ability to sit, stand, kneel, and/or do repetitive actions with your hands for long periods of time.
Requires ability to lift up to 50 lbs to torso level.
In accordance with any local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. For questions about this please discuss with your recruiter during the interview process.
BENEFITS
Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.
ADDITIONAL REQUIREMENTS
Must be 21 years of age or older to apply
Must comply with all legal or company regulations for working in the industry
The company does not offer employment-based visa sponsorship for this role or any other position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.
Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
About Cresco Labs
Retail & E-commerceFounded 2013
One of America's largest vertically integrated multistate cannabis operators, cultivating and manufacturing award-winning brands and operating Sunnyside dispensaries nationwide.
