indeed
Order Fulfillment/Customer Service Team Member UAE
Stoneage Tools
Dubai, UAE
Full Time
Entry
Onsite
4 days ago
Inventory ManagementCustomer ServiceERP SystemsMicrosoft Office SuiteShipping and ReceivingFIFO Inventory Methods
Free
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Inventory ManagementCustomer ServiceERP Systems
About the Role
StoneAge Tools is hiring an Order Fulfillment/Customer Service Team Member in Dubai. You will manage material flow, inventory control, shipping, receiving, and customer service, including walk-in sales and rentals.
Key Skills for This Role
Inventory ManagementCustomer ServiceERP SystemsMicrosoft Office SuiteShipping and ReceivingFIFO Inventory Methods
Responsibilities
- Pull, issue, receive, and stock work orders for assembly teams
- Conduct and record inventory cycle counts
- Accurately pick, double check, pack/palletize, and ship customer orders in the ERP system, maintaining a 99.5% accuracy and on time shipping metric
- Process sales orders received via email, phone, and fax
- Log customer interactions in Salesforce CRM
- Manage sales and rentals, including providing price quotes and process orders for Branch customers
- Participate in the Branch On Call schedule
Requirements
- Must be Fluent in English
- Must be able to stand for extended periods
- Must lift heavy loads (often up to 50 lbs.) using proper lifting techniques
- Proficient in computer use and various software, particularly Microsoft Office Suite (Excel, Word, Outlook)
- Understand and effectively use StoneAge’s ERP and Handheld Scanning systems
- Apply First In, First Out (FIFO) inventory methods
- Be familiar with all StoneAge product lines and their applications
Full Job Posting
Job Summary
- The Order Fulfillment/Customer Service Team Member is responsible for overseeing all aspects of material flow, inventory control, shipping, receiving & customer service within StoneAge’s manufacturing and order fulfillment processes.
- Key tasks include pulling, issuing, stocking, receiving, and shipping products, as well as greeting walk in customers and efficiently handling sales and rental requests.
Essential Functions
- Collaborate with team members to fulfill daily tasks and priorities effectively.
- Communicate clearly to meet hourly priorities and ensure smooth operations.
- Learn and proficiently use StoneAge’s ERP and Handheld Scanning system.
- Pull, issue, receive, and stock work orders for assembly teams.
- Conduct and record inventory cycle counts.
- Identify and report inventory discrepancies.
- Accurately pick, double check, pack/palletize, and ship customer orders in the ERP system.
- Prioritize shipping tasks to meet carrier deadlines using Order Consolidation Dashboards.
- Process sales orders received via email, phone, and fax.
- Log customer interactions in Salesforce CRM.
- Manage sales and rentals, including providing price quotes and process orders.
- Participate in the Branch On Call schedule.
Knowledge and Training Requirements
- Understand and effectively use StoneAge’s ERP and Handheld Scanning systems.
- Proficient in computer use and various software, particularly Microsoft Office Suite.
- Apply First In, First Out (FIFO) inventory methods.
- Be familiar with all StoneAge product lines and their applications.
- Understand processes for opening new accounts, completing sales orders, and handling RMAs.
- Know freight terms, customs documentation requirements, shipment tracking, and general shipping procedures.
- Utilize internal tools like jetting charts and technical manuals effectively.
Other Information
- Must be Fluent in English.
- Must be able to stand for extended periods.
- Must lift heavy loads (often up to 50 lbs.) using proper lifting techniques.
- Be prepared for extended hours during peak times or when short staffed.
- Prior experience with domestic and international shipping/freighting is a plus.
- Previous warehousing and customer service experience is a plus.
Team Culture
- Customer Focused: Passionate about delivering outstanding customer service.
- Dedicated: Hardworking, trustworthy, and committed to giving 100% daily.
- Adaptable and Creative: Agile in the face of change, striving for excellence.
- Positive and Fun: Bring joy, humor, and a contagious positive attitude.
- Respectful and Collaborative: Listen to understand, respect others, and foster a spirit of teamwork.
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