Order Entry Clerk

The role of this position is to communicate with customers about their orders as well as provide information to the production team. An order entry clerk handles all incoming orders and provides the customer with information about their order. On top of receiving customer orders, documenting customer details, and checking if there are supplies in stock, they also ensure an open line of communication with the customer about order details including but not limited to: when parts will ship if it falls outside of the stipulated due date, will cost differ from the original order price, customer account statuses. Generally, they keep customers informed about the process of the order and make follow-up calls to check that the customer is satisfied.

• A high school diploma or GED.
• Prior work experience in a similar field is preferred.
• Computer literacy, including word processing, spreadsheet software, and database applications.
• Willingness to receive on-the-job training
• An excellent rapport with customers.
• The ability to handle customer complaints in a professional and calm manner.
• Excellent written and verbal communication skills.
• Analytical thinking, and excellent attention to detail.
• Superb time management skills and the ability to coordinate team activities.

• Receives orders from customers via mail, phone, or other electronic means and send receipts of orders.
• Obtains customers’ details and billing information and entering the information correctly into the system.
• Notifies departments when supplies of items are low, or when orders could deplete available supplies.
• Informs customers about prices, shipping dates, and anticipated delays.
• Forwards information to the correct departments for delivery of the order.
• Inspects outgoing orders to ensure compliance with customer specifications.