Order Administrator

About NCR Atleos

Order Fulfillment

• Source and ship NCR spare-parts inventory for shipment orders serving the Europe region.
• Accept incoming part requests from the Field Service Contact Centre and ensure parts are sourced and delivered within expected targets.
• Manage stock returns, including the return of good and defective stock to the NCR Central Parts Depot.
• Arrange return-parts collections from customer sites and follow up with logistics providers until completion.
• Manage stock audits, inventory quantities, discrepancies, in-transit parts, and failed returns.
• Manage stock-level plans and fulfillment to achieve required service-level results.
• Manage logistical shipment incidents from order creation through completion.
• Coordinate with field operations and courier or transportation suppliers on delivery exceptions, failures, and escalations.

Business Data Reporting

• Analyze daily logistics spend and ordering data for historical trends.
• Prepare accurate daily, weekly, and monthly parts-ordering volume and spend reports for management and stakeholders.
• Log logistics shipment failures on the escalation portal for management review.
• Produce and update daily courier failure reports and escalate issues to relevant management.
• Develop contingencies with supplier teams to fulfill failed orders within cost and time guidelines.

Basic Qualifications