Oracle Solutions Delivery Manager

You'll join a global Enterprise Applications team supporting business-critical finance systems used across multiple countries.

You will work with:

Global Managed Service Provider responsible for L1-L3 application support

Enterprise Architecture and Solution Architects

Project Delivery teams

Finance Global Process Owners

Procurement and Commercial teams

Enterprise IT Leadership

Some information points you may be interested in:

9,000+ Oracle Fusion user base

15+ countries worldwide implemented and growing

A support partner that is ISG recognized leader in Oracle Fusion and Manages services

Within your first 12 months you will have:

Established a working relationship with our Managed Service Provider.

Improved visibility of ERP service performance through meaningful reporting.

Maintained stable service performance against agreed Service level agreements.

Embedded operational governance and change management.

Driven measurable improvements in service quality and user experience.

We're looking for someone with service management experience who enjoys building relationships, holding suppliers to account across business-critical systems.

You'll bring:

Experience managing and governing enterprise application services delivered through a Global Managed Service Provider (MSP).

An understanding of IT Service Management (ITIL Foundation or equivalent experience preferred).

Experience working with enterprise ERP platforms such as Oracle Fusion, SAP, Workday or similar.

Vendor management skills, with experience monitoring service performance.

Experience coordinating major incidents and working across technical and business teams to restore service.

Experience working in a global, complex organisation.

At Inizio, we value inclusivity, recognize the power of diversity and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a dynamic work environment that values diversity, equity and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications. Applications are accepted regardless of race, color, religion, or belief. They are also accepted regardless of gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, and physical or mental disability.

Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions at Inizio are made by our human recruiting team. We are committed to fair, inclusive, and human-led hiring practices.

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