naukri

Oracle Fusion Application Support & Product Analyst

Client of Forsyth Barnes

Abu Dhabi, UAE

Senior

Hybrid

Discovered 3 weeks ago

Oracle FusionApplication supportLevel 1 incident supportIncident triage and diagnosisFunctional requirements specificationUser acceptance testing

Free

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Key skills for this role

Oracle FusionApplication supportLevel 1 incident support

The organisation provides cultural and advisory services for government and businesses in Abu Dhabi.

Its activities include management consulting, stakeholder engagement, public-facing cultural and informational centres, exhibitions, and events.

The role provides day-to-day functional support for enterprise applications while progressing into product-level stewardship.

Success is measured through platform stability, incident turnaround, enhancement delivery, and stakeholder satisfaction.

Serve as the primary contact for user inquiries and incident intake across the enterprise application stack.
Triage, diagnose, and resolve Level 1 incidents with documentation and timely updates.
Coordinate escalations to vendors and maintain the support ticket pipeline.
Draft functional requirements for enhancements and fixes.
Coordinate user acceptance testing and validate delivered changes against business needs.
Monitor system health metrics, prioritize backlog items, and advise on release planning.
Provide status reports and maintain communication with business owners and delivery partners.

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