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The candidate will execute a wide range of Enterprise Application enhancements / Implementations / upgrade and support activities within Technology Organization / Supply Chain functions, both quantitative and qualitative in nature to support program management.
• Primarily support the tracking of the portfolio of development initiatives, programs, risks, and issues within the milestone process which is reported to the Technology Business Heads, and has high visibility across senior technology managers.
• Knowledge on AI tools, application of AI enablement for P2P processes
• Understand and execute on Enterprise Supply Chain systems vision and processes.
• Maintain positive and trusted working relationships with all business and internal stakeholders. Partners with business clients to understand their requirement needs.
• Support the Program Managers, Business Analysts and Development Teams by answering questions and resolving/escalating issues related to the project technological process.
• Work with Project Managers, Regional stakeholders and cross functional team for enhancements and change request to address Legal/Regulatory, Safety & Soundness and Correction Action plan related efforts
• Assist in tracking and executing outstanding support tickets.
• Participate in User Acceptance testing (UAT) as needed.
• Work on complex production support queries and provide timely resolution for tickets, both Incidents and Requests
• Should be able to provide guidance for vendor support team
• Should have good understanding of ITIL Support process, Oracle financial applications
• Work on enhancements/change requests as part of legal & regulatory requirements
• Co-ordinate with multiple stakeholders to ensure timely delivery of BRDs, testing support, resolution of UAT issues and production migration support
• Ensure seamless production cutovers, successful hypercare coverages and handover to BAU team after completion of post go-live support efforts.
• Schedule meetings as required, including preparation of meeting agendas and meeting minutes.
• Assist in training recruiting contract resources.
• This position provides a platform for continued development and visibility across a global organization as well as exposure to senior management and other functions. Additionally, the candidate will have the opportunity to work on various management activities as required.
• Provide analytical support (if appropriate) by writing queries. Assist in recruiting contract resources.
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Citigroup Inc., the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, and wealth management.
As an integral part of Citi’s Technology organization, Third-party source to Pay technology (TPS2P) team teams provides Citi with business centric services offering a holistic & integrated set of resource options and capabilities: Resource and Location Strategy, Supply Chain, Non-Employee Global Staffing office, Third Party Management Operations among others.
Tech TPS2P has functional and business ownership of Global Enterprise Applications supporting the Supply Chain, Resourcing and Third Party Risk Management areas.
The Business Unit manages the end to end Application Lifecycle management – Program / Projects Implementation, Change Requests and Application Support.
The candidate will execute a wide range of Enterprise Application enhancements / Implementations / upgrade and support activities within Technology Organization / Supply Chain functions, both quantitative and qualitative in nature to support program management.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Verified company details for this employer are not available yet.
Full-time
Senior Level
Hybrid
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