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Key skills for this role
The purpose of this role is to oversee incident management process and define monitoring protocols while ensuring system resilience to manage client expectations and supervise team performance for efficient service delivery.
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Areas of responsibility          Â
Triaging and resolution of tickets-Establish incident monitoring protocols and provide technical guidance to enable permanent fixes for recurring issues.
SLA Monitoring-Review SLA performance across the team, represent the function in meetings, and ensure consistent delivery quality.
Performance tuning and optimization-Collaborate with technical teams in managing production support activities regarding incident resolution, efficient deployments, and implementation of changes.
Perform system Improvements-Collaborate with technical teams to review mitigation measures and proposed improvement actions.
Handling disaster recovery-Develop disaster recovery and data backup plans to ensure system resilience and quick restoration in case of disruptions.
Reporting and stakeholder engagement-Participate in Quarterly Business Reviews (QBRs), manage client expectations, and ensure alignment with business objectives.
Team Management-Supervise team members by overseeing daily operations, conducting performance appraisals, and providing feedback.
Knowledge base and continuous learning Update and maintain documentation for complex issues, share best practices within the team, and support ongoing knowledge enhancement to improve service efficiency.
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Role Purpose
The purpose of this role is to oversee incident management process and define monitoring protocols while ensuring system resilience to manage client expectations and supervise team performance for efficient service delivery.
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Areas of responsibility          Â
Triaging and resolution of tickets-Establish incident monitoring protocols and provide technical guidance to enable permanent fixes for recurring issues.
SLA Monitoring-Review SLA performance across the team, represent the function in meetings, and ensure consistent delivery quality.
Performance tuning and optimization-Collaborate with technical teams in managing production support activities regarding incident resolution, efficient deployments, and implementation of changes.
Perform system Improvements-Collaborate with technical teams to review mitigation measures and proposed improvement actions.
Handling disaster recovery-Develop disaster recovery and data backup plans to ensure system resilience and quick restoration in case of disruptions.
Reporting and stakeholder engagement-Participate in Quarterly Business Reviews (QBRs), manage client expectations, and ensure alignment with business objectives.
Team Management-Supervise team members by overseeing daily operations, conducting performance appraisals, and providing feedback.
Knowledge base and continuous learning Update and maintain documentation for complex issues, share best practices within the team, and support ongoing knowledge enhancement to improve service efficiency.
Job Description
Oracle Database Administrator
The Position
We are seeking a professional DBA with the technical skills and knowledge that extends across Application/ Server/ Storage/ Network technologies to administer a large, complex production DB environment and troubleshoot and provide system level guidance/ solutions. The role also performs effective centralized database administration for multiple databases globally. This includes Oracle databases for production, testing, and staging environments across the company. This opportunity will suit an Oracle DBA who enjoys providing technical guidance and who can play a key role in supporting and driving forward our database developments. We are a passionate, forward-thinking, innovative company where things are always happening. We’re looking for people who work quickly, are competitive self-starters, smart and do what is needed.
Responsibilities
Design, develop, implement, and maintain our core Oracle applications. Maintain our SQL / PLSQL processes.
Ensure DB availability. Proactively manage and maintain security standards and controls.
Actively seek to optimize and simplify our architecture.
Take ownership of performance and capacity monitoring aspects of the DB.
Execution of data migration jobs and scripts as required.
Assist the infrastructure team in sizing hardware used for the DB. Support and collaborate with product developers.
Contribute to the creation and maintenance of disaster recovery plans. Create a reliable backup strategy.
Ensure database backups are appropriately. executed and periodic restorations are exercised to ensure backup quality.
Determine and document DB policies, procedures and standards.
Performance testing and evaluation to ensure data security, privacy and integrity. Identification of bottle necks and deadlock issues.
Ensure SLA's & operational KPI’s are met, working as necessary with internal and external support functions when major incidents occur
Required skills
Ideally Oracle Certified DB Professional, experience with Oracle, preferably in a lead role. Experience should include
DB design (modelling and normalization), capacity planning, performance tuning, storage management, back-up and recovery, managing schemas,report generation and DB clustering technologies.
Operating system experience in Linux.
Oracle management tools (Data Guard, RMAN, Data pump, Golden Gate).
Partitioning.• Architecture design principles.
Good problem solver focused and dedicated developer with ability to work on your own as well as with a team.
Hands on experience with DB standards and end user applications-translating capacity requirements into infrastructure deployment technology.
Strong practical experience of ORACLE in a production RAC (ASM) environment
Must be a self-starter with a strong attention to detail.
Wipro is an Indian technology services and consulting company that helps organizations with digital transformation through offerings in cloud, cybersecurity, data and analytics, artificial intelligence, applications, and engineering.
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