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Optimization Lead - HR Operations
JLL
IND
Full-time
Senior · 10+ years experience
Onsite
Discovered 3 weeks ago
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Role Overview
The Optimization Lead – HR Operations is a senior individual contributor responsible for driving continuous improvement, process standardization, and operational excellence across the full spectrum of HR functions. Sitting within the broader HR Operations organization, this role supports four global service centers — Manila, Dalian, Gurugram, and Warsaw — partnering with HR leaders, operational teams, and technology stakeholders to identify inefficiencies, design scalable solutions, and lead high-impact projects that enhance the employee and candidate experience.
Key Skills for This Role
LeanSix SigmaWorkdayAIautomation platforms
Full Job Posting
Role Summary
The Optimization Lead – HR Operations is a senior individual contributor responsible for driving continuous improvement, process standardization, and operational excellence across the full spectrum of HR functions. Sitting within the broader HR Operations organization, this role supports four global service centers — Manila, Dalian, Gurugram, and Warsaw — partnering with HR leaders, operational teams, and technology stakeholders to identify inefficiencies, design scalable solutions, and lead high-impact projects that enhance the employee and candidate experience.
Process Improvement & Optimization
Lead end-to-end process improvement initiatives across HR Operations, applying Lean, Six Sigma, and structured project management methodologies.
Conduct root cause analyses, process mapping, and gap assessments to identify optimization opportunities across HR functions.
Define, measure, and track KPIs and SLAs to monitor operational performance and improvement outcomes.
Develop and maintain standard operating procedures (SOPs), playbooks, and documentation to ensure consistency and scalability.
Project Management
Manage multiple concurrent projects from initiation through implementation, ensuring on-time delivery and stakeholder alignment.
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