Optical Retail Sales Associate FT Appleton, WI

30 years ago Dr. Barnes founded Eyemart Express to deliver everything a patient needs. It started with one friendly shop in Appleton, WI and has since expanded to over 245 in 42 states. Today, Eyemart Express is celebrated for promptly delivering quality eyewear at great prices, while maintaining great relationships with optometrists and local communities. We’re not like everyone else, with local labs in stores, eye exams and same-day delivery on glasses — our customers never miss a moment. Now, you can join one of the nation’s top optical retailers and get to improve lives by helping people see better.

Earning Potential: The earning potential for this role is competitive, inclusive of base pay and incentives.

As a Retail Associate, you'll guide patients in selecting eyeglass frames, lenses, and coatings tailored to their needs. You'll ensure accurate measurements and prescription information for our lab technicians, oversee the production process, and provide personalized care when dispensing glasses to patients.

Responsibilities

Provide Exceptional Customer Service: Use your optical expertise and product knowledge to precisely meet customer needs, ensuring personalized and informed interaction

Stay informed about sales, promotions, and company policies

Process payments and refunds using our Point of Sale system

Educate patients on eyeglass care

Process insurance claims

Maintain up-to-date product knowledge

Create and manage patient files with confidentiality in mind

Interpret prescription requirements

Take necessary measurements, prepare work orders, and inspect final products for accuracy

Adjust and repair frames as needed