Optical Practice Lead

• Run day-to-day clinic operations at a single location, ensuring consistent execution of established workflows and service standards
• Maintain a clean, organized, and patient-ready clinic environment at all times
• Manage opening and closing procedures including cash reconciliation and POS accuracy
• Identify operational issues and surface them to the Regional Manager with proposed solutions
• Support the implementation of operational changes and process improvements as directed

• Coordinate and manage daily scheduling for a small team of up to five staff members
• Support onboarding and day-to-day training of new team members in clinic procedures and service standards
• Provide regular coaching and feedback to support individual performance and team consistency
• Escalate HR or performance concerns to the Regional Manager in a timely and documented manner
• Contribute to a positive team environment through clear communication, follow-through, and leading by example

• Support the team in delivering a consultative, needs-based experience that naturally drives sales outcomes
• Monitor and track daily sales activity and flag trends or concerns to the Regional Manager
• Reinforce selling behaviors and service standards through in-the-moment coaching on the floor
• Assist in implementing sales initiatives and promotions as directed by the Regional Manager

• Conduct regular stock counts and maintain accurate inventory records for frames, contact lenses, and optical supplies
• Ensure appropriate product levels are maintained on site to meet patient needs without over-ordering
• Flag low stock, discrepancies, or reorder needs to the Regional Manager for approval and action
• Keep frame displays and product areas organized, well-stocked, and visually tidy
• Receive and process incoming product orders accurately

• Deliver a consistent, welcoming, and professional experience for every patient who walks through the door
• Handle day-to-day patient questions and concerns directly, resolving issues at the clinic level where appropriate
• Escalate complex or unresolved patient concerns to the Regional Manager
• Support recall outreach and appointment follow-up as part of regular clinic operations

• 2 to 4 years of experience in an optical retail or clinical environment
• Previous experience in a lead, senior, or supervisory capacity is an asset
• Familiarity with optical dispensing, frame product knowledge, and contact lens categories
• Experience with inventory tracking and day-to-day clinic or retail operations
• Comfortable with scheduling tools and clinic software (Jane App experience is an asset)
• Strong communication skills and a patient-first approach to service
• Reliable, detail-oriented, and able to manage competing priorities in a busy clinic setting
• Registered Optician is an asset but no required

• Be part of a welcoming team that truly values your contributions and supports your professional growth.
• Enjoy working in a modern, well-equipped clinic designed for your success and comfort.
• Participate in regular staff engagement activities, such as themed events, monthly birthday celebrations, and team-building experiences that strengthen our community.

• $28–$32 per hour, with a range of $32–$37 per hour for the Optical Lead position.
• Team member discount program on all services & products offered at HealthOne (Dental, Optometry, Skin Care, Massage, Psychotherapy, etc.).

• Full Time
• Flexibility to work within operating hours required, including evenings and weekends

• Multiple Downtown Toronto locations, including The Well, Harbourfront, and Metro Centre.

At HealthOne , we are committed to treating every employee and prospective employee with dignity and respect, and we strive to create work environments where all individuals can thrive.

Employment decisions are based on qualifications, merit, and business needs.

In alignment with the Accessibility for Ontarians with Disabilities Act, we are dedicated to providing accessible employment practices and ensuring equal opportunity for all applicants.

If you require accommodation due to a disability or any other protected group at any stage of the recruitment process or during employment, please contact hr@healthone.ca .

We will make every effort to meet your accommodation needs and support you throughout the process.

We appreciate every applicant’s interest in joining HealthOne .

Due to the volume of applicants, we will only be able to contact candidates selected for an interview.

We thank you for your understanding and encourage you to apply for future opportunities if this one isn’t the right fit.

At HealthOne , we may use AI-powered tools to assist with some of the behind-the-scenes tasks in recruitment, such as generating interview questions and scheduling interviews.

These tools help us work more efficiently and stay organized, but all final hiring decisions are made by our team of real people.

We’re committed to using technology responsibly, ensuring a fair and transparent process, and complying with all applicable laws, including the Employment Standards Act (ESA).