Operations Training Manager

Description and Requirements

• What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

• DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Position Summary

Key Responsibilities

• Support and monitor Airside and Dangerous Goods compliance and training requirements across Area 5.
• Coordinate and deliver required classroom and operational training in a clear, professional, and engaging manner.
• Maintain accurate training, certification, and compliance records.
• Communicate compliance expectations, updates, and identified concerns to Area leadership and operational teams.
• Assist locations with compliance reviews, corrective actions, and readiness for audits or inspections.
• Build effective working relationships with Area Management, frontline employees, and cross-functional partners.
• Travel throughout the assigned area to provide training, compliance support, and operational assistance.
• Obtain and maintain all required certifications, including completing necessary recertification and professional development.
• Support operational and administrative functions at the home-based facility, as needed.

Skills & Qualifications

• Strong knowledge of operational compliance, training, or regulated work environments; Airside or Dangerous Goods experience preferred.
• Effective classroom facilitation, presentation, and communication skills.
• Highly organized and detail-oriented, with strong recordkeeping and follow-through.
• Ability to communicate expectations professionally and address compliance concerns respectfully and confidently.
• Strong interpersonal skills with the ability to work effectively across multiple locations and organizational levels.
• Proficient in Microsoft Office applications and electronic training or compliance tracking systems.
• Ability to manage multiple priorities independently while meeting deadlines.
• Willingness and ability to travel throughout Area 5 as required.