Operations Trainer I

Bachelor’s degree in Learning and Development, Organizational Development, Communications, Education, Business, or related field.

Master's degree preferred.

Progress toward, or completion of, industry-recognized professional designation preferred.

Continuous learning required.

Certification, or progress toward, highly preferred and encouraged.

Combinations of education and experience may be considered in lieu of a degree.

Two years of training experience in an organization which provides the necessary skills, knowledge, and abilities with demonstrated application of knowledge in the following areas: training, analytics, interpretation of data, process, procedure and workflow design, project management and user documentation AND three years of experience working in workers’ compensation or insurance (in the higher levels of medical bill review, medical/indemnity claims, customer service, policy processing, underwriting technical, billing, assigned risk, premium audit, etc.) with demonstrated public speaking, researching, and training skills.

• Knowledge of learning and education methods.
• Ability to work effectively in a multi-functional team environment.
• Ability to project manage large scale training projects.
• Ability to monitor and assess performance of others and make improvements or take corrective action.
• Ability to facilitate meetings with leadership and stakeholders.
• Ability to read, analyze and interpret data in order to determine trends or problems.
• Ability to identify training and performance problems, review related information.
• Excellent verbal and written communication skills.
• Excellent presentation and facilitation skills.
• Ability to design and create course content, determine method of delivery, course objectives, and measure training success and outcomes appropriate to the situation.
• Ability to establish a personal rapport at all levels of the organization, especially internal customers.
• Ability to manage multiple priorities, establish work flows and meet necessary deadlines.
• Ability to comprehend the broad application of the corporate goals and effectively communicate their relationship to departmental and individual training objectives.
• Ability to make competent, independent decisions.
• Knowledge of computers, word processing, and spreadsheet software.
• Ability to use reference manuals.
• Ability to perform mathematical calculations.
• Ability to proofread documents for accuracy of spelling, grammar, punctuation and format.
• Knowledge of workers compensation or insurance rules and procedures.

Note: The individual selected for this backfill position will oversee training for both the UTS and PBR roles, among other key responsibilities.

Ideally, candidates will have prior experience in these specific roles, as such expertise is preferred and will greatly contribute to their success in this position.