indeed

Operations Technician

SANS Institute

Dubai, UAE

Full Time

Mid

Onsite

1 months ago

Audio Visual EquipmentNetwork InfrastructureTroubleshootingWindowsmacOSMicrosoft 365

Free

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Key skills for this role

Audio Visual EquipmentNetwork InfrastructureTroubleshooting

To assist in the deployment and support of SANS network and audio visual systems at live training events in the META region, as well as supporting the live online streaming platforms utilised during these events.

Assist the Senior or Lead Operations Technician in the setup, configuration, and delivery of SANS training events across the META region.
Install and support network infrastructure at events, including router, managed switches, wireless access points and controllers.
Set up and maintain audio visual equipment including projectors, screens, microphones, speakers, and video conferencing systems (Zoom, Teams Rooms, Webex).
Provide on site technical support during events, training sessions and meetings to instructors, TAs, VTAs, and students.
Troubleshoot network, AV, and streaming platform issues during live events.
Carry out pre event testing and daily room checks.
Support recording, uploading, and validation of course content.
Assist with virtual lab environments and VM functionality.
Escalate complex technical issues where required.
Provide first and second line technical support for hardware, software, and systems.
Diagnose and resolve issues across Windows/macOS, Microsoft 365, and Endpoint devices.
Manage user accounts, access rights and permissions (Active Directory / Entra ID).

A degree in a technology focused discipline e.g. Information Technology, Computer Networking, etc, or an equivalent combination of education and experience.
1 3 years of hands on experience installing Audio Visual equipment and configuring computer networking equipment.
Fluency in English and Arabic with exceptional written and oral communication skills.
A commitment to continuous learning and professional development.
Ability to work independently and well under pressure.
Excellent interpersonal skills.
Proficient with various AV technologies (e.g. Shure Mic receivers, speaker configurations, laptop display configurations, various projectors equipment).
Familiar with wired/wireless network concepts, hardware, cabling, and best practices.
Familiar with troubleshooting availability and performance issues in a live network environment.
Familiarity with network monitoring.
Strong listening skills.
Ability to build and maintain excellent working relationships.

SANS Institute launched in 1989 as a cooperative for information security thought leadership.
Mission to empower cyber security professionals with practical skills and knowledge.
Provides high quality training, certifications, scholarship academies, degree programs, cyber ranges, and resources.