Operations Technical Trainer

To be considered for this role, you'll need the following required qualifications:

• Two to five years of experience in telecommunications, network engineering, or a dedicated technical training role
• Working knowledge of fiber optic technology, installation practices, equipment, and field operations
• Ability to develop and deliver instructor-led, virtual, and hands-on technical training
• Strong public speaking, active listening, coaching, and facilitation skills
• Ability to explain complex technical concepts clearly to different audiences
• Experience using an LMS to manage training records and learner progress

• Bachelor's degree in Telecommunications, Electrical Engineering, Computer Science, Information Technology, or a related field
• Experience developing digital learning content, practical assessments, and technical job aids
• Hands-on experience with fiber optic installation, fiber equipment, or field operations
• Experience evaluating training effectiveness and improving content based on results and learner feedback
• Ability to partner effectively with technical subject matter experts and operational leaders
• Knowledge of fiber safety standards and evolving fiber industry technologies

Beyond the qualifications, these attributes are what make someone a great fit for our team:

• Technical aptitude and a commitment to continuous learning
• Clear, audience-focused written and verbal communication
• Ability to engage learners and create a supportive training environment
• Organization and attention to detail
• Patience and confidence when coaching employees with different experience levels
• Collaborative approach to working with technical teams and subject matter experts
• Ability to adapt in a fast-paced, constantly changing environment

At Socket Fiber, we're redefining what it means to connect communities.

We share a mission-driven culture focused on bringing high-speed internet to areas that need it most.

We're not just selling a service, we're providing access, opportunity, and real change.

Socket Fiber offers a culture where employee strengths are highlighted and recognized.

A few of the key ways we strive to make employees feel valued include:

• Competitive pay + bonus potential or performance-based commission
• Medical, dental, vision, life, and 401k with match
• Free coaching/counseling for employees & families
• Free fiber service (if available in your area)
• Tuition reimbursement for personal and professional growth
• Community engagement opportunities
• Culture that values results, effort, and integrity

• Respect: Toward all customers, communities, property, and coworkers.
• Advocacy: In-person, online, or by phone, we go beyond support to serve as customer advocates.
• Transparency: In our commitments, service experiences, and business relationships.
• Progress: Growth is proof of our dedication to improving lives and communities.
• Winning: Every conversation is a chance to gain a customer for life.

Ready to Apply?

If you're ready to make an impact and grow your career with Socket Fiber, we'd love to hear from you.

Apply today!

This role is not eligible for Visa sponsorship.

This role is not eligible for relocation.

Salary and benefits commensurate with experience.

Equal Opportunity Employer.

This employer uses E-Verify.