Operations Talent Development Manager - (Immediate Opening)

What You’ll Do – Accountabilities

Essential Duties:

Drive a high-quality learner experience across operations professional development programs.

Maintain the Regional Operations Training Hubsite and Roadmap Course Library to ensure development content remains current, accurate, and accessible.

Support staff retention through effective training and professional development initiatives.

Coordinate the preparation and distribution of training communications and resources for Operations-led sessions.

Analyze professional development data to inform continuous improvement and measure program effectiveness.

Additional Duties and Responsibilities:

• Oversee the design, implementation, and impact of select Operations Professional Development Programs, ensuring sessions are executed with professionalism and preparation • Lead and facilitate training for leaders throughout operations departments, both virtual and in-person, including fundamental trainings for new hires. • Implement best-in-class adult learning methodologies to reach a broad audience with varying experience levels and comfort with tools and systems • Facilitate differentiated professional development opportunities based on the needs of individual operations team members because of longevity in the role or experience level. • Develop and maintain, in coordination with the OTD team, the Operations Training Catalog in Roadmap, identifying courses deemed fundamental for newly hired APOs, RDOs, RMs, and HQ Ops Leaders • Maintain Roadmap certification to create course skeletons using the Roadmap Criteria for Success • Track progress made by participants against assigned Roadmap asynchronous courses, and establish systems to provide data visibility to all participants and stakeholders • Revise training sessions from the current Operations Training Library to address learning gaps for successor APOs and RDOs • Engage and drive best practices around documentation of user guides, training resources, best practice library submissions, and historical changes • Evaluate the scope & sequences for professional development and make recommendations for updates using evidence-based observations and data • Impact staff retention through robust training programs that set team members for success in their roles. • Identify learning opportunities based on leaver reasons. Advocate, create, and implement these training programs to support ops leader development and retention. • In-person support for live trainings to enhance the learner experience, conducive to ops leaders thriving, remaining, and growing in their roles. • Build and maintain a training calendar and preparation system with defined milestones for communications, materials, logistics, and facilitator readiness • Communicate key training information clearly across multiple channels, ensuring participants and their managers receive expectations, pre-work, and resources on schedule • Ensure all training logistics are prepared and executed the day before scheduled training (i.e. tech checks, sound checks, breakout rooms, materials, supplies, etc.). • Establish feedback loops with regional and school leaders to prioritize training deliverables based on demand and anticipated impact • Review survey and NPS data after each session and operationalize continuous improvement through iterative updates based on participant feedback • Create strategy and drive action planning in response to operations survey data needs • Make data-informed recommendations to improve fundamental training and other courses offered in Roadmap as part of the Ops Training Catalog • Provide critical feedback to internal teams and stakeholders around learner preferences, training gaps, or deficiencies to ensure the greatest return on development investments

Knowledge and Skills – Competencies

Make Strategic Decisions:

This team member uses data, feedback, and insights to inform thoughtful decision-making, while considering the impact on their direct reports and team. They communicate decisions with clear rationale and begin to connect their choices to broader team objectives.

Manage Work and Teams:

This team member builds and maintains systems to track progress toward team goals, ensuring clarity through defined roles and responsibilities. They implement structured processes that support smooth team operations and strategically allocate time and resources to drive goal achievement.

Grow Self and Others:

This team member regularly offers affirming and adjusting feedback, maintaining a positive balance that reinforces growth and motivation. They provide transparent, candid performance insights and offer consistent coaching and development aligned with individual goals, supporting both direct reports and cross-functional partners.

Build a Culture of Trust:

This team member proactively builds strong personal and professional relationships with individual stakeholders and regularly seeks feedback to improve their work experience. They create a supportive environment where others feel safe to take risks and learn from mistakes without fear of retribution.

Communicate Deliberately:

This team member communicates thoughtfully by anticipating potential misunderstandings and providing necessary context to ensure clarity. They leverage structured communication channels to address challenges, ask meaningful questions, and guide conversations toward solutions, while actively listening to the concerns of others.

Additional Skills:

• Advanced experience with Microsoft Office, including Outlook, PowerPoint, Teams, Planner, and Excel; MS SharePoint Online; Canva or other design software. • Screen capture software and video editing • Experience in designing and facilitating training for adult learners • Effective organization, communication, and interpersonal skills • Ability to think proactively and work with minimal direction • Strong written, oral, and interpersonal communication skills with all levels of staff and the public • Ability to hold others accountable to organizational results • Ability to manage and coach others through influence • Data analysis, survey administration, and analysis • Project management and effective organization

Required Education and Experience:

• Education: Bachelor’s degree required • Years of experience: 3+ years’ experience working in training (operations experience preferred)

Preferred Education and Experience:

• Bilingual (English & Spanish) preferred

Physical Requirements:

· Must be able to sit for extended periods of time without being able to leave the work area. · Must be able to climb ladders or scaffolding, or climb and work in overhead areas · Must be able to lift and carry or otherwise move 35 pounds regularly for deliveries · Physical ability to work around small children including sitting, standing, running and climbing stairs. · Must be able to lift and carry small children up to 40 pounds in case of emergency. · Must be able to work in indoor and outdoor environments, including in times of excessive heat or cold

Application process:

Submit your application online through Jobvite. Please note that applications will be reviewed on an ongoing basis until the position is filled. Applicants are encouraged to apply as early as possible.

Learn more about IDEA

At IDEA the Staff Culture and Belonging Team uses our Core Values to promote human connection and a culture of integrity, respect, and belonging for all Team and Family members. Learn more about our Commitment to Core Values here: https://ideapublicschools.org/our-story/#core-values