Operations Support Specialist (1 Year Contract)

RBCx is a new kind of business – one that marries the strength of one of the world’s most trusted and successful financial institutions with a mission to reimagine the role we play in people’s lives – to move RBC ‘beyond banking’. We’re building a world-class organization focused on designing exceptional experiences, exploring new business models and creating exponential value. In 2020, we were named by Fast Company as one of the 100 Best Workplaces for Innovators – a distinction that only three Canadian companies received – is proof of our deep commitment to innovation.

Dr.Bill is a rapidly growing Medical Billing Software Company that services physicians throughout Ontario, British Columbia and Alberta, Canada. Our web and mobile applications are designed to support physicians through their medical billing journey, helping them spend less time on claim submission and more time with their patients. As Dr.Bill’s Operations Support Specialist, you will provide essential administrative and operational support across the Operations team, enabling increased capacity by managing critical coordination, documentation, and support activities. Act as a centralized support function (“admin pod”) to strengthen efficiency, consistency, and execution across the team.

Perform accurate data entry and manage the manual processing of patient records, ensuring information is complete, consistent and compliant.

Phone health ministries to retrieve missing health data and ensure patient files are accurate and up to date

Manage the private invoicing of patient claims, ensuring correct billing and timely submission.

Onboard physicians into the private invoicing system, providing setup and ongoing support.

Handle account set ups including communication with third party suppliers and resolution of any onboarding issues.

Deliver core administrative and coordination tasks that ensure smooth day to day operations.

Assist with document preparation, scheduling, meeting support, and follow up tracking.

Maintain trackers, shared resources, and internal documentation.

Ensure operational consistency by standardizing and maintaining templates, reports, and internal communications.

Contribute to a collaborative pod structure, ensuring reliable coverage and support across the broader operations function.

At least 2 years Medical Office Assistant Experience.

Experience with medical invoices for specialized medical coverage (Medavie Blue Cross, UHIP, RAMQ)

Intermediate Microsoft Excel experience.

Strong detail orientation and ability to multitask and work in a fast-paced environment.

Excellent time management skills and ability to prioritize tasks.

Excellent communication and interpersonal skills, with proven ability to work effectively both independently and as a positive contributor to the team.

Strong computer skills and the ability to adapt to different IT systems.

Experience working with sensitive documentation in a highly regulated environment.

Intercom Experience

Medical Billing Experience

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

A world-class training program in financial services

Flexible work/life balance options

Opportunities to do challenging work

Job Skills

Additional Job Details

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.