Operations Support Representative Shipment Resolution

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Description Location - 980 Cecilia Street, Pembrooke, ON K8B 1A7 Pay rate - $23.70 per hour.

Non-Union Clerical Shift - Monday - Friday 3pm - 7pm ( 20 hours per week ) The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.

Contact customers or colleagues to obtain and enter package information or resolve delivery issues Scan, sort, and reorganize undelivered freight and process freight damages Prepare packages for redelivery (tracking data, labels, repackaging, etc.) Inspect damaged packages Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager Place resolved shipments in approved areas Additional Responsibilities Education Experience 3 months experience in customer service Skills Operations Management Operations Planning Operations Procedures Shipping and Receiving Operations Language Requirement: There are no language requirements for this position. POSTING DETAILS Location: 191 - Pembroke Working Conditions: Retail Center Environment; Warehouse Environment Reports to: Manager Retail Regional --- Purolator is an equal opportunity employer committed to diversity and inclusion . We welcome all qualified applicants and provide accommodations during the recruitment process upon request. Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster. Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com . To apply, visit our Careers Page. We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive. Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com .