Operations Support Manager

Conduct regular site audits to assess compliance with company policies, assignment instructions, and operational standards.

Identify areas of non-compliance and implement corrective actions to improve performance and accountability.

Maintain accurate records of audits, findings, actions, and outcomes.

Drive continuous improvement initiatives to enhance operational effectiveness and service quality.

Deliver ongoing training, coaching, and operational guidance to frontline teams.

Ensure your staff fully understand site instructions, policies, procedures, and expected standards.

Identify skills gaps and support development plans to improve individual and team performance.

Support onboarding, induction, and ongoing professional development programmes.

Lead and support investigations into incidents, misconduct allegations, operational breaches, and disciplinary matters.

Gather, review, and document evidence in line with company policy, legal requirements, and best practice.

Work collaboratively with HR, management teams, and external agencies to ensure investigations are conducted professionally and fairly.

Prepare investigation reports and recommend appropriate outcomes and actions.

Support the development and implementation of new operational policies and procedures.

Review and refine existing processes to improve efficiency, compliance, and service delivery.

Contribute operational insights and recommendations to support business improvements.

Maintain accurate operational records and management information.

Analyse performance data and produce reports to support decision-making and risk management.

Monitor key performance indicators and provide recommendations for improvement.

Ensure operational performance meets contractual and business requirements.

Build and maintain effective working relationships with clients, operational teams, HR, and external partners.

Act as a trusted operational contact, providing guidance and support across the business.

Promote a positive culture focused on professionalism, accountability, and continuous improvement.

The ideal candidate should meet the following criteria:

Right to Work in the UK.

A full UK driving licence.

SIA Licence.

Experience within a security operations, compliance, or operational support management role.

Strong understanding of security operations, service delivery, and compliance requirements.

Experience conducting investigations and managing employee relations matters.

Ability to deliver training, coaching, and performance improvement initiatives.

Excellent communication and stakeholder management skills.

Strong analytical, organisational, and problem-solving abilities.

Experience producing reports and analysing operational performance data.

Proficient in Microsoft Office applications.

Previous experience in security or crime prevention environments.

Knowledge of employment legislation and investigation best practice.

Relevant security industry qualifications.

Experience working with large multi-site operations.

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

✅ Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

🚀 Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.

🙂 Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

📝 Professional Growth : 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

💰 Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)