As an Operations Support Associate at TQL, you will play a vital role in supporting our sales floor by ensuring overall customer satisfaction.
Your expertise in issue resolution and risk management will be instrumental in upholding our commitment to delivering exceptional customer service 24/7/365.
What’s in it for you:
• Compensation starting at $19.50/hour + $2.50 shift differential
• Comprehensive benefits package Health, dental and vision coverage 401(k) with company match Perks including employee discounts, financial wellness planning, tuition reimbursement and more
• Health, dental and vision coverage
• 401(k) with company match
• Perks including employee discounts, financial wellness planning, tuition reimbursement and more
• Employee referral bonuses
• Fast-paced, high-energy work environment
• Opportunity to develop logistics and transportation operations expertise
• Career advancement opportunities within one of the nation’s largest freight brokerage firms
• Collaborative team environment with hands-on training and development
• Certified Great Place to Work with 900+ lifetime workplace award wins
Full Job Posting
Descriptions & requirements
About the role:
As an Operations Support Associate at TQL, you will play a vital role in supporting our sales floor by ensuring overall customer satisfaction. Your expertise in issue resolution and risk management will be instrumental in upholding our commitment to delivering exceptional customer service 24/7/365.
What’s in it for you:
Compensation starting at $19.50/hour + $2.50 shift differential
Comprehensive benefits package Health, dental and vision coverage 401(k) with company match Perks including employee discounts, financial wellness planning, tuition reimbursement and more
Health, dental and vision coverage
401(k) with company match
Perks including employee discounts, financial wellness planning, tuition reimbursement and more
Employee referral bonuses
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Opportunity to develop logistics and transportation operations expertise
Career advancement opportunities within one of the nation’s largest freight brokerage firms
Collaborative team environment with hands-on training and development
Certified Great Place to Work with 900+ lifetime workplace award wins
What you will do:
Manage and resolve shipment-related escalations including breakdowns, service failures, delayed deliveries, accidents, hostage freight situations and other transportation disruptions
Support sales teams by providing real-time operational assistance and coordinating solutions to minimize service impact
Monitor inbound and outbound communication flow to ensure response times and departmental service levels are consistently met
Investigate disputes and operational issues, identify root causes and escalate concerns appropriately while maintaining objective and professional documentation
Communicate effectively with internal teams, carriers and customers to provide timely updates and resolution plans
Prioritize multiple urgent requests simultaneously in a high-volume, fast-paced environment
Maintain accurate shipment records and updates within TQL’s transportation management systems
Identify trends, recurring issues and process improvement opportunities to help strengthen operational performance and customer satisfaction
What you need:
Ability to work Monday through Friday from 3pm - 12am
Strong verbal and written communication skills with the ability to confidently handle high-pressure situations
Excellent problem-solving, critical thinking and decision-making abilities
Highly organized with strong attention to detail and the ability to manage competing priorities
Self-motivated, dependable and able to work independently while collaborating across teams
Professional, customer-focused mindset with sound judgment and a calm demeanor
Ability to adapt quickly in a dynamic 24/7 operations environment
Previous experience in logistics, transportation, operations, customer service or another fast-paced environment preferred
Where you'll be : 4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
About TQL
Verified company details for this employer are not available yet.