Operations Support Agent - 6 Month Contract

Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”.

Under Sunwing Vacations , we are looking for an Operations Support Agent to join us in making vacation dreams come true.

As the Operations Support Agent, you provide customer care and customer focus development support to airports, destination, and other customer facing departments across the airline, tour operations and destination services.

This position is also responsible for ensuring flight schedules, seat maps and airline reconciliation reports are processed accurately and in a timely fashion.

The individual is this position is responsible for communicating schedule changes internally and externally for customer advisement based on departure date prioritization.

The Operations Support Agent position also ensures the commercial welfare of our customers from the start to the finish of their journey.

Apply now and have your career soar to new heights - under our wing!

• Input & manage flight schedules and seat maps into Tour Operator selling systems
• Action flight schedule changes (flight times, consolidations, cancellations) and communicate same including instructions pertaining to customer options for protection and compensation if necessary.
• Resolve missing/failed Passenger Name Record (PNR) cases