Operations Supervisor
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Key skills for this role
Role Overview
The Operations Supervisor manages the full car-rental operation and booking lifecycle from reservation intake through vehicle return and close-out.
The role coordinates staff, fleet, customer support, and partner rental-office operations.
Key Skills for This Role
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Who We Are
Carwah is a digital car rental platform in Saudi Arabia connecting more than 120,000 cars and 1,300 rental offices across 45 cities and airports.
The company provides booking, delivery, and cloud-yard solutions for rental partners and aims to expand across the GCC and beyond.
Role Overview
The Operations Supervisor manages the full car-rental operation and booking lifecycle from reservation intake through vehicle return and close-out.
The role coordinates staff, fleet, customer support, and partner rental-office operations.
What Will You Do
- Manage reservations, vehicle handover, active rentals, returns, and close-out activities.
- Lead operations staff through shift planning, delegation, and performance management.
- Resolve booking delays, conflicts, and customer escalations in real time.
- Track operational KPIs and prepare reports on trends, bottlenecks, and improvement opportunities.
- Coordinate fleet availability and handoffs with customer support and partner rental offices.
- Implement process improvements to increase efficiency and reduce costs.
- Train and onboard staff and ensure compliance with policies, safety standards, and SLAs.
What Are We Looking For
- A bachelor's degree in Business Administration, Logistics, or a related field is preferred but not mandatory.
- 1–3 years of experience in operations, logistics, fleet management, or a similar supervisory role.
- Car rental or mobility experience is a plus.
- Proven experience leading or supervising a team.
- Understanding of KPI tracking and reporting tools; Excel or Google Sheets is required.
- Strong problem-solving, communication, organization, and prioritization skills.
- Comfort with booking or reservation management systems or similar operational software.
- Arabic and English communication skills are preferred.
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