Operations Supervisor

ZEISS Group

Dubai, UAE

Full Time

Manager

Onsite

1 months ago

Operations ManagementTeam LeadershipQuality ControlInventory ManagementLogisticsMicrosoft Excel

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Key skills for this role

Operations ManagementTeam LeadershipQuality Control

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About the Role

ZEISS Group seeks an Operations Supervisor to lead daily operations of the Central Edging Facility in Dubai. The role involves overseeing workflows, quality control, team leadership, inventory management, and continuous improvement.

Key Skills for This Role

Operations ManagementTeam LeadershipQuality ControlInventory ManagementLogisticsMicrosoft Excel

Responsibilities

Oversee daily operations of the Central Edging Facility, ensuring smooth execution of all activities
Organize workflows and allocate resources effectively based on operational priorities and workload
Set team objectives and monitor performance in alignment with company goals
Ensure all jobs are processed according to the First Come, First Serve (FCFS) principle
Lead regular team meetings, communicate priorities, and follow up on agreed actions
Identify opportunities to improve operational processes and implement solutions
Ensure compliance with ZEISS global quality standards and operational procedures
Oversee quality control activities and maintain accurate quality reporting
Monitor turnaround times and delivery performance to ensure customer commitments are consistently achieved
Lead, coach, and develop the CEF team, fostering a culture of accountability, collaboration, and continuous improvement
Optimize inventory levels through effective planning and monitoring of stock requirements
Coordinate logistics activities, including transportation, warehousing, and distribution

Requirements

Associate's or Bachelor's degree in Optical Dispensing, Optometry, Supply Chain, Operations Management, or a related field
Proven experience within optical operations, customer service, laboratory operations, or operational leadership environments
Experience managing teams, coordinating workflows, and driving operational performance
Strong understanding of optical fitting processes, lens types, and frame adjustments is advantageous
Experience managing inventory, logistics, and service delivery activities
Experience using reporting and analytical tools to support decision making and performance monitoring
Advanced proficiency in Microsoft Excel and Power BI

Full Job Posting

Role Overview

As an Operations Supervisor, you will be responsible for leading the day to day operations of the Central Edging Facility (CEF), ensuring efficiency, quality, and service excellence across all operational activities.
You will play a critical role in optimizing workflows, supervising and developing the CEF team, maintaining inventory accuracy, and ensuring the timely processing and delivery of customer orders.
Combining strong leadership with analytical capabilities, you will use operational data and insights to monitor performance, improve processes, and support the achievement of business objectives.

Operations Management

You oversee the daily operations of the Central Edging Facility, ensuring smooth execution of all activities.
You organize workflows and allocate resources effectively based on operational priorities and workload.
You set team objectives and monitor performance in alignment with company goals.
You ensure all jobs are processed according to the First Come, First Serve (FCFS) principle.
You lead regular team meetings, communicate priorities, and follow up on agreed actions.
You identify opportunities to improve operational processes and implement solutions that enhance efficiency and service delivery.

Quality & Service Excellence

You ensure compliance with ZEISS global quality standards and operational procedures.
You oversee quality control activities and maintain accurate quality reporting.
You monitor turnaround times and delivery performance to ensure customer commitments are consistently achieved.
You investigate operational issues and implement corrective actions to maintain high service standards.
You support the team in adhering to established operating procedures and best practices.

CEF Laboratory Leadership

You lead, coach, and develop the CEF team, fostering a culture of accountability, collaboration, and continuous improvement.
You monitor laboratory workflows, tray assignments, and job distribution across edging lines.
You oversee daily laboratory activities, ensuring accurate execution and maintenance of operational records.
You manage administrative and technical issues impacting laboratory performance.
You ensure the proper maintenance, calibration, and use of laboratory equipment and tools.
You oversee the availability and timely replenishment of consumables, supplies, and operational resources.

Inventory & Supply Chain Management

You optimize inventory levels through effective planning and monitoring of stock requirements.
You analyse consumption trends and coordinate replenishment activities to prevent stock shortages.
You monitor fast moving products and ensure appropriate inventory coverage.
You oversee the processing and placement of incoming stock within agreed timelines.
You lead inventory count activities and ensure the accuracy and integrity of inventory records.
You investigate and resolve inventory discrepancies in collaboration with relevant stakeholders.

Logistics, Reporting & Continuous Improvement

You coordinate logistics activities, including transportation, warehousing, and distribution.
You monitor operational performance and prepare reports using Excel and Power BI.
You ensure the timely and accurate submission of operational reports and data.
You provide operational insights to support forecasting and planning activities.
You contribute to operational projects and continuous improvement initiatives that enhance efficiency and customer satisfaction.

Safety & Compliance

You ensure all activities comply with safety regulations, company policies, and industry standards.
You promote a culture of safety and maintain a clean, organised working environment.
You identify operational risks and implement mitigation strategies.
You support regular safety reviews and compliance activities to maintain a safe workplace.

Required Knowledge & Experience

Associate's or Bachelor's degree in Optical Dispensing, Optometry, Supply Chain, Operations Management, or a related field.
Proven experience within optical operations, customer service, laboratory operations, or operational leadership environments.
Experience managing teams, coordinating workflows, and driving operational performance.
Strong understanding of optical fitting processes, lens types, and frame adjustments is advantageous.
Experience managing inventory, logistics, and service delivery activities.
Experience using reporting and analytical tools to support decision making and performance monitoring.

Knowledge, Skills & Competencies

Strong leadership and people management skills.
Excellent verbal and written communication skills with a customer focused mindset.
Strong analytical thinking and problem solving abilities.
Advanced proficiency in Microsoft Excel and Power BI.
Strong organisational and planning skills with attention to detail.
Ability to manage multiple priorities in a fast paced environment.
Collaborative approach and ability to work effectively across functions.
Proactive mindset with a focus on continuous improvement.
Strong understanding of quality standards and process compliance.
Technical knowledge of optical products and laboratory operations.

What do we offer you?

An opportunity to work with a global leader in optics and vision care.
A dynamic and collaborative work environment.
Exposure to world class operational standards and technologies.
Professional development and career growth opportunities.
The opportunity to contribute directly to customer satisfaction and operational excellence.
A culture focused on innovation, quality, and continuous improvement.

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