Operations Specialist - Work Orders

Job Level: Specialist Location: Orem, Utah Shift: Full-Time Department: Operations, Work Orders Division: Blue Raven Solar Compensation: $18–20/hr

Benefits: Full-time employees are eligible for Health, Dental, Vision, Life & Accident insurance, an HSA Savings Account, and the opportunity to receive stock options.

We are seeking a highly organized and proactive O&M Specialist to support the coordination, scheduling, and execution of solar Operations & Maintenance work orders. This role serves as a central operational hub between customers, field teams, subcontractors, and internal stakeholders to ensure efficient resolution of system issues and a high-quality customer experience from work order creation through completion.

This position emphasizes strong operational coordination, customer communication, and cross-functional collaboration within a fast-paced solar environment.

Receive, create, schedule, and manage O&M work orders from initiation to completion.

Ensure accurate data entry, documentation, and status tracking in internal systems.

Monitor timelines, dependencies, and completion milestones.

Coordinate service appointments with customers, service technicians, field crews, and subcontractors.

Optimize schedules to maximize crew efficiency and minimize downtime.

Coordinate multiple parties, materials, and access requirements as needed.

Serve as the primary point of contact for customers throughout the O&M lifecycle.

Provide clear, timely updates on scheduling, system status, and next steps.

Handle escalations, reschedules, and service conflicts with professionalism and empathy.

Support billing, payment collection, or service approvals when required.

Maintain grasp of assigned work in process (WIP), ensuring equilibrium with customer service.

Identify trends, recurring issues, or blockers impacting service delivery.

Support internal teams with accurate reporting and real-time status updates.

Assist with process improvements to enhance operational efficiency and customer satisfaction.

Work closely with operations leadership, internal teams, engineering, and subcontractors.

Ensure alignment across departments to meet service-level expectations and operational goals.

Experience in project coordination, scheduling, or work order management (solar, construction, utilities, or field services preferred).

Strong organizational and multitasking skills with high attention to detail.

Excellent verbal and written communication skills.

Proficiency with scheduling tools, CRM systems, and MS Office Suite or Google Workspace.

Knowledge of solar PV systems, field service operations, or O&M workflows

Experience in a customer-facing service or operations role.

Ability to interpret basic work scopes, service notes, or technical documentation.

Strong time management and problem-solving skills.

High level of ownership, accountability, and follow-through.

Customer-first mindset with the ability to balance service quality and operational efficiency.

Calm and adaptable under shifting priorities and time-sensitive situations.