Operations Specialist - HR Services for KSA
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Key skills for this role
About the Role
Manage HR, PRO, and GRO services with precision, ensuring compliance and operational excellence while maintaining accuracy in systems and documentation.
Key Skills for This Role
Full Job Posting
Service Delivery & Operational Excellence
- Execute HR, PRO, and GRO services for clients such as visa processing, employee registration, insurance issuance, certificate renewals, and residency management.
- Maintain exceptional accuracy and timeliness in all assigned tasks and services.
- Keep all systems and trackers (ClickUp, internal CRMs, Excel sheets, etc.) updated with at least 95% accuracy.
- Execute services through government platforms such as QIWA, GOSI, Muqeem, and Mudad, ensuring compliance and operational efficiency.
- Liaise with government entities (MISA, MC, MOFA, Chamber of Commerce, etc.) online and in person when required.
- Maintain and enhance documentation, SOPs, and process checklists to ensure consistency, efficiency, and scalability.
Systems Discipline & Reporting
- Log working hours in relevant tracking systems and maintain an optimal utilization rate.
- Ensure all deliverables and updates are recorded systematically for reporting and compliance purposes.
Problem Solving, Adaptability & Innovation
- Troubleshoot operational bottlenecks or delays and coordinate solutions within your scope of work.
- Stay updated on evolving regulations and adapt workflows accordingly.
- Approach challenges with curiosity, accountability, and a solutions-oriented mindset.
Collaboration, Integrity & Growth
- Share learnings and updates with peers to foster a culture of continuous improvement.
- Participate in internal trainings to strengthen technical knowledge and professional maturity.
- Uphold AstroLabs standards of integrity and professionalism in all interactions with internal teams and external partners.br>
Operational Experience
- Strong understanding of HR, PRO, and GRO processes in Saudi Arabia.
- Skilled in using government portals such as QIWA, GOSI, Mudad, Muqeem, and similar systems.
- Excellent attention to detail, organization, and time management.
- Proficiency in Microsoft Office (especially Excel) and CRM tools.
- Strong written and verbal communication skills in Arabic and English.
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