Operations - Regional Operations Manager- Full time

Monitor schedules and work with dispatch to ensure shifts are properly staffed.

Review open shifts in Shiftboard and proactively support urgent and longer-term coverage needs.

Assist dispatch with last-minute book-offs, open shifts, and ad hoc coverage requests.

Contact qualified employees to help fill available shifts and maintain service coverage.

Ensure ad hoc requests are accurately entered and staffed in Shiftboard and WinTeam.

Confirm shift descriptions accurately reflect site duties, expectations, and requirements.

Coordinate supervisor visits for new, temporary, or ad hoc sites when required.

Help identify permanent employees for extended coverage needs to improve consistency and reduce turnover.

Ensure eligible employees have the appropriate averaging agreements in place.

Update WinTeam to ensure employee hours are accurate before payroll deadlines.

Review scheduling information for accuracy and address discrepancies when identified.

Submit payroll corrections, vacation requests, reimbursements, uniform requests, and other employee updates as required.

Maintain accurate operational records and ensure follow-up items are completed on time.

Meet regularly with Account Managers to review staffing, service delivery, site concerns, and improvement opportunities.

Keep Account Managers informed of incidents, staffing changes, site developments, and operational risks.

Respond promptly to requests from Account Managers and internal support teams.

Attend client meetings when required to support communication, relationship management, and service delivery.

Help ensure operational commitments and client expectations are clearly communicated to site teams.

Support practical solutions to recurring staffing, employee, and service-delivery concerns.

Manage vehicles, mobile devices, and operational equipment assigned to the portfolio.

Coordinate vehicle maintenance and keep service records current in PosiTrace.

Review PosiTrace regularly to monitor vehicle use and identify possible concerns.

Address GPS-related issues such as speeding, hard braking, extended stops, or potential misuse.

Confirm dashcams are functioning and conduct periodic audits.

Work with Kandor Fleet Support to report and resolve fleet-related concerns.

Ensure mobile devices used by supervisors and static sites remain operational.

Troubleshoot basic device issues and escalate technical concerns to the appropriate internal team.

Promote responsible use and accurate tracking of company vehicles, devices, keys, and equipment.

Experience supporting multi-site operations, preferably within security, facilities, property services, or another frontline service environment.

Experience coordinating staffing, scheduling, dispatch, or workforce coverage.

Strong leadership skills with the ability to coach, support, motivate, and hold employees accountable.

Excellent customer service and written and verbal communication skills.

Sound judgment and the ability to make timely decisions under pressure.

Strong conflict-resolution, problem-solving, and incident-investigation skills.

Excellent organization, planning, time management, and follow-through.

Ability to manage multiple priorities while maintaining accuracy and service quality.

Strong interpersonal skills and the ability to build positive relationships with employees, clients, and internal teams.

Ability to work independently while collaborating effectively with others.

Comfortable using scheduling, payroll, HRIS, fleet-management, and reporting systems.

Proficiency with Microsoft Office, including Word, Excel, Outlook, and Teams.

Availability to respond to urgent operational matters outside regular business hours when required.

A diploma in Business, Justice Studies, Security Management, or a related field, or an equivalent combination of education and experience.

Experience with Dayforce, WinTeam, Lighthouse, ATS, or similar operational systems.

Experience supporting contract launches, temporary sites, events, or ad hoc security coverage.

Experience overseeing vehicles, mobile devices, or other operational equipment.

Why Join Guardteck

Growth Potential

We’re expanding quickly and promote from within. Those who step up and deliver have real opportunities to advance.

Learn & Develop

Gain hands on exposure across operations, including client relations, leadership, recruitment, compliance, and service delivery. Build practical skills that support long term growth.

Strong Team Environment

Be part of a team that communicates clearly, supports one another, and shows up ready to perform.

Purpose Driven Work

Our people keep communities safe and facilities running smoothly. In this role, you directly support the teams delivering essential services every day.

Recognition & Appreciation

We recognize initiative, reliability, and results. Hard work doesn’t go unnoticed, and wins are celebrated across the team.

If this opportunity excites you and you think you’d be a great fit, we’d love to hear from you.

Ready to be awesome? Apply today and help us build something special.

Guardteck is an equal opportunity employer. We value diversity and are committed to an inclusive workplace for all.