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This is a maternity cover role offered on a 12-month fixed-term contract.
We are looking for an experienced Operations Manager / Project Manager stepping into a busy, cross-functional role that combines day-to-day operational management, escalation handling, people leadership, and active project delivery. This role sits at the centre of the business, working closely with leadership and managing a small team, while also driving forward several time-boxed strategic projects (system migrations and implementations) currently in progress. The ideal candidate is highly organized, comfortable managing competing priorities, confident communicating with senior stakeholders, and capable of quickly picking up context on live projects without significant ramp-up time.
Aspire Software, an operating group of Valsoft Corporation, acquires, builds, and grows vertical market software companies around the world. Each business operates with entrepreneurial autonomy while benefiting from shared expertise, leadership, and operational support across the broader portfolio.
This is a maternity cover role offered on a 12-month fixed-term contract.
We are looking for an experienced Operations Manager / Project Manager stepping into a busy, cross-functional role that combines day-to-day operational management, escalation handling, people leadership, and active project delivery. This role sits at the centre of the business, working closely with leadership and managing a small team, while also driving forward several time-boxed strategic projects (system migrations and implementations) currently in progress. The ideal candidate is highly organized, comfortable managing competing priorities, confident communicating with senior stakeholders, and capable of quickly picking up context on live projects without significant ramp-up time.
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Manage and resolve customer support / escalation issues
Handle ad-hoc operational requests and escalations
Line-manage a small team— including 1:1s, unblocking issues, and approvals
Monitor and maintain oversight of key business KPIs
Lead/participate in the weekly management meeting with leadership, including weekly reporting
Prepare and distribute the Friday weekly executive report
Conduct AR Aging Review
Produce churn reporting
Conduct VBS review
Oversee RW+ implementation and migration
Manage the RW Legacy sunset process
Oversee HubSpot implementation across: Salesforce (SF), TeamSupport, Intercom, RW+
Manage ValBill project
Support webinars and marketing email initiatives
Produce ad-hoc KPI reporting
Support ValPay Capital initiatives
Given the breadth of live projects and standing responsibilities, a structured handover period with the current role holder is strongly recommended prior to leave commencing, covering:
Introductions to direct reports and key stakeholders
Walkthrough of active projects and current status (RW+, HubSpot implementation, ValBill, RW Legacy sunset)
Access to reporting templates (weekly exec report, KPI dashboards, AR aging, churn reports)
Overview of escalation processes and key accounts
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Parent group profile
Acquiring and developing vertical market software businesses.
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Remote
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