Operations Performance Manager, dnata Cargo

Description & Requirements

• dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.
• As Head of Operational Performance, you will support the VP Cargo in monitoring and maximising efficiently various level of performances across the dnata International businesses (including Safety, Quality, and Productivity). This will involve leading the delivery of key one dnata initiatives and other. The role is based full-time in our Dubai office and will involve frequent business travel.
• In this role, you will:
• Undertake projects as required, working with the businesses and Headquarters support functions to optimise network performance.
• Manage the implementation across the network of Onednata initiatives such as World Class Operational performance, Operational Best Practices (OBP) & Business Resource Planning
• (BRP) to improve efficiency and support overall business strategy.
• Identify, monitor and resolve any service quality shortfalls or adverse KPI trends across the dnata overseas locations. This will involve close collaboration with Operation Managers to
• implement their recommendations to improve processes; both will be involved in investigations for service or safety failure.
• Create and lead the cargo forum where best practice, innovation and industry issues are discussed around the network.
• Implement robust governance and processes based on best practice in procurement, resource management, supply chain and other core business processes, in order to enhance customer service at a manageable cost (ex dCOM)
• Advise and drive collaborative working approaches to optimise network performance and standardise customer experience and safe service delivery.