Operations Manager

Job Duties: Oversee daily scheduling across all modalities by enforcing scheduling standards, approving exam duration adjustments, proactively correcting scheduling errors, and ensuring timely patient confirmations. Optimize exam capacity and patient access by managing postponed exams, outreach, rescheduling, no-shows, and pre-order workflows to identify and fill available appointment slots. Monitor and ensure accuracy of exam statuses, including Arrival, Check-In, Incomplete, Aborted, Needs Correction, Tech Start, Tech Pause, Tech End, Scheduled, and Ready to Confirm Oversee daily worklist review, order resolution, and reporting processes to ensure accountability for fall-offs, reschedules, utilization trends, and timely follow-up on missing orders and missed time-of-service payments. Ensure compliance and data integrity through verifying required documentation, reviewing daily TOS reports, and maintaining accurate patient records in accordance with privacy, confidentiality, and regulatory standards. Ensure timely completion of bank deposits three times per week, with accurate documentation scanned, retained, and properly recorded. Ensure facility standards are consistently met by maintaining lobby and restroom cleanliness, safety compliance, supply availability, and completion and review of all required cleanliness and safety logs. Education and Experience: High school diploma or equivalent required Associate’s or bachelor’s degree in healthcare administration, Business Administration, Health Information Management, or a related field preferred 5–7 years of progressive experience in radiology, imaging, or healthcare operations, including supervisory or management responsibility. Proven experience overseeing radiology scheduling, front office operations, multi-modality workflows, and patient access.

using radiology systems and platforms such as EXA, RIS, and EMR. Knowledge, Skills, and Abilities: Demonstrated ability to manage staff performance, operational metrics, and service delivery outcomes. Skill in optimizing patient schedules, access, and modality utilization to maximize patient volumes Skill in financial oversight, cash handling controls, reporting, and accountability processes Ability to analyze operational issues, identify trends, and implement sustainable process improvements Ability to manage multiple priorities, resolve issues proactively, and make operational decisions in a fast-paced environment Strong communication and collaboration skills with clinical staff, technologists, physicians, and leadership Leadership Responsibilities: Lead, mentor, and develop team members to consistently achieve performance goals. Deliver timely, constructive feedback, recognizing achievements and addressing performance issues when needed. Assess staffing requirements and partner with HR to recruit, hire, and seamlessly onboard new employees. Cultivate a positive and collaborative, patient first-driven workplace culture that reflects the company’s mission and vision, with a focus on engagement and retention. Make strategic, well-justified decisions in alignment with organizational policies and objectives. Direct operational, budgetary, and financial activities within area of responsibility. Work Environment & Physical Requirements: Office or remote setting with frequent interaction across departments May require occasional extended hours based on business needs Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without prior notice.