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Operations Manager
Bears Fit
Vernon Hills, USA
Full-time
Mid
Onsite
USD 15-18 hourly / hour
Discovered 1 weeks ago
Free
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- Health insurance
- Paid time off
- Vision insurance
- Bonus based on performance
- Dental insurance
- Employee discounts
- Responsible for communicating and upholding company standards and leading by example for managing a clean, friendly, and well-maintained club
- Ensures that team members consistently execute the basics in punctuality, dress code, friendliness, and cleanliness
- Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club
- Hires, trains, and develops a strong team of Member Services, Recovery Lounge, and Fuel Zone professionals that delivers on company goals and reflects its values
- Responsible for the successful attainment of department targets (e.g. customer service, cleanliness, Fuel Zone (if applicable) and Recovery Lounge revenue, and member retention)
- Ensures that the facility is well equipped and provides a clean and safe environment for both members and employees
- Service Management
- Ensure that all club members are delivered a high member service experience
- Proactively engage club member base, regularly greet and interact with members, respond to member emails, and efficiently resolve shift report requests
- Resolve member concerns and complaints in a professional manner within club parameters
- Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience
- Assist General Manager (GM) in providing direction to third party janitorial service
- Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience
- Drive club efforts in achieving revenue goals in Fuel Zone (if applicable)
- Drive club efforts in achieving revenue goals in Recovery Lounge
- Work with GM in implementation of promotions and merchandising
- Ensure that team members have completed the appropriate HR training
- Implement operational procedures in the club and follow-up with compliance checks by monitoring club systems and employee performance
- Mediate club team member relation matters for all club operations team members
- Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, file organization, member check-in, telephone inquiry, guest registration, ups sheet, cash handling, member ID cards, etc.
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