Operations Manager

We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.

The Operations Manager plans and manages district operations effectively, ensuring the best possible service and productivity metrics are achieved. The Manager sets the tone for safety practices and ensures the team understands and follows the rules of safety which allows for success and protection of employees as well as the community at large. The Manager directs the operations team and drivers to minimize the number of missed pickups, maximize service quality, and minimize drive times while routing to a cost-effective transfer station or landfill.

You will be responsible for ensuring that safety, compliance, customer service, growth, sales, and financial targets are consistently met. Strong leadership, ethical decision-making, and professionalism are essential to success in this role.

As an Operations Manager with us, the minimum responsibilities are:

Track productivity metrics, fine-tune routes, and adjust boundaries for operational efficiency, including reviewing start times and addressing route-specific challenges.

Implement productivity enhancements by analyzing underperforming routes and collaborating with drivers, and the Sales Team to identify inefficiencies and add density.

Drive proactive accident-avoidance plans, provide safety training, and ensure adherence to company safety policies and regulations, including investigating accidents and conducting field inspections.

Handle hiring, termination, grievances, and performance management through coaching, retraining, and corrective actions, using progressive discipline when necessary.

Investigate and resolve escalated customer concerns, ensuring prompt follow-ups and alternative service solutions when required.