betterteam
Operations Manager - Temporary Accommodation
County Rents
Newport Pagnell, GBR
Full-time
Mid
Onsite
GBP 40000-40000 yearly / year
Discovered 1 weeks ago
CRM
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
CRM
Key Skills for This Role
CRM
Full Job Posting
- Act as the primary operational contact for local authorities and council housing teams.
- Ensure compliance with council contracts and SLAs (Service Level Agreements).
- Attend regular review meetings with council representatives and address operational feedback.
- Proactively identify risks or issues impacting council relationships and resolve in a timely manner.
- Lead on escalation resolution for property issues, tenant concerns, and operational disruptions.
- Work with internal departments (maintenance, allocations, compliance) to coordinate swift resolutions.
- Ensure escalated cases are documented and tracked for trend analysis and process improvements.
- Manage relationships with landlords, responding to and resolving any escalated issues.
- Ensure all landlord queries regarding property condition, tenancy breaches, or rent disputes are addressed efficiently.
- Monitor landlord satisfaction and maintain a professional and responsive communication standard.
- Oversee and coordinate the end-of-tenancy or contract termination process.
- Ensure properties are inspected, damages are assessed, and repairs are managed in a timely manner.
- Liaise with councils and landlords to ensure a smooth handback with full documentation and compliance.
- Monitor performance against SLAs and KPIs, identifying areas for improvement.
- Implement process improvements to enhance operational efficiency and tenant satisfaction.
- Lead, mentor and support operational staff to maintain high service standards.
- Ensure compliance with legal, health & safety, and safeguarding standards in all operations.
- Proven experience in operations management, ideally within housing, property management or temporary accommodation services.
- Strong understanding of housing legislation, property standards, and local authority processes.
- Experience working with councils and public-sector stakeholders.
- Ability to manage escalations with professionalism and urgency.
- Strong interpersonal and negotiation skills, especially when dealing with landlords and tenants.
- Good understanding of service delivery frameworks and performance monitoring.
- Proficiency with CRM or housing management systems.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer