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Operations Manager, Stores
Sephora Canada
Toronto, CAN
Full-time
Mid
Onsite
CAD 54800-74000 yearly / year
Discovered 3 weeks ago
Free
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What you’ll be doing as a Store Operations manager at Sephora –
Operational Excellence. Lead the operations of the store. Ensure execution of all operations-focused processes for the store and that all are completed per company standards.
Inventory Management. Manage the inventory of the store. This includes shipping, receiving, and returning merchandise, cycle counting, and ensuring all processes are completed within company guidelines and timeframes.
Visual Merchandising. Manage the merchandising concepts and on-stage visuals within company standards. Manage all in-house and/or third-party cleaning crews ensuring that they are adhering to agreed-upon standards by providing feedback, coaching, and escalation as necessary.
Supply Management. Manage the process of maintaining an appropriate budget and quantity of supplies, testers, and samples for the store.
Performance Assessment & Development. Participate in the management of all performance management situations for the operations team. Ensure timely feedback for improvement is delivered and followed up on as necessary.
Passionate about Clients. Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible.
Develop budget strategies. Be seen as the expert by demonstrating a strong understanding of the store's sales performance and staffing and payroll as well as all other controllable expenses within the store.
We’d love to hear from you if –
You have a minimum of 2-4 years of management experience in an operations-based role or equivalent internal experience.
You are metrics-driven and have a proven track record of motivating and coaching a team to achieve company expectations and goals.
You have no difficulty maintaining composure and possess strong managerial courage to have those tough conversations when needed.
You have a proven ability to create high-performing teams and can easily identify in-store talent and develop them throughout their career journey.
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