Operations Manager - State Farm Agent Team Member

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Coordinate key workflows including claims follow-up, new customer onboarding, retention efforts, and other processes that create a consistent customer experience.
• Help onboard new hires, provide ongoing coaching and training, practice word tracks, reinforce best practices, and help team members continuously improve.
• Keep agency goals and performance metrics visible, monitor progress, and help ensure every team member is contributing to the success of the agency.
• Track marketing ROI, identify effective opportunities for agency marketing dollars, represent the agency in the community, and help generate Google reviews and customer referrals.
• Lead by example through work ethic, attitude, accountability, and resilience while helping create an environment where people enjoy working and have opportunities to grow.
• Master the agency's insurance review process, identify appropriate solutions for existing customers, and provide white-glove service to key customer relationships.
• Contribute to agency financial services goals, including a target of at least 20 financial services policies annually, while pursuing additional licensing related to retirement planning and helping identify prospective customers.
• Strong leadership skills with the ability to coach, motivate, and hold others accountable
• Highly organized and comfortable managing multiple priorities, processes, and projects
• Excellent communication and relationship-building skills
• A proactive, solutions-oriented mindset with strong follow-through
• Comfortable working with performance metrics, goals, and marketing ROI
• Ability to lead by example with a positive attitude, resilience, and strong work ethic
• Insurance, financial services, management, or team leadership experience is preferred
• Willingness to obtain and maintain applicable insurance and financial services licenses

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

We are located in Rome, GA and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees.

State Farm agents’ employees are not employees of State Farm.

Agents are responsible for and make all employment decisions regarding their employees.

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