betterteam
Operations Manager
Lange Logistics
St. Louis, USA
Full-time
Senior · 5+ years experience
Onsite
USD 70000-75000 yearly / year
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Microsoft Office SuiteTransportation Management Systems (TMS)Warehouse Management Systems (WMS)
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Microsoft Office SuiteTransportation Management Systems (TMS)Warehouse Management Systems (WMS)
Key Skills for This Role
Microsoft Office SuiteTransportation Management Systems (TMS)Warehouse Management Systems (WMS)
Full Job Posting
- Manage and oversee day-to-day logistics, transportation, and distribution operations.
- Ensure efficient movement of freight while maintaining service quality standards and customer expectations.
- Develop, implement, and monitor operational processes to increase productivity and reduce costs.
- Evaluate workflow processes and identify opportunities for continuous improvement.
- Develop and implement action plans to improve operational and financial results.
- Oversee order entry processes and ensure all customer orders are entered, processed, and executed accurately.
- Ensure shipment documentation, proofs of delivery, and transportation records are secured, maintained, and completed within established service-level expectations.
- Monitor order status and delivery confirmations to ensure timely updated within transportation and customer management system.
- Drive process improvements that enhance order accuracy, shipment visibility, and customer satisfaction.
- Develop and maintain strong relations with carriers, customers, and key business partners to support operational success and growth.
- Serve as a key escalation point for customer and carrier concerns. Ensuring prompt resolution and maintaining high service standards.
- Partner closely with Account Managers to support customer requirements and identify opportunities for operational improvements.
- Maintain consistent communication with customers, carriers, and internal stakeholders regarding shipments, service issues, and operations performance.
- Support business development efforts by strengthening carrier networks and customer relationships.
- Ability to help Sales Team identify carriers for shipments and negotiate pricing.
- Other duties as assigned.
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Operations Management, or related field; equivalent experience may be considered.
- 5+ years of progressive logistics, transportation, distribution, or operations management experience.
- 3+ years of leadership experience managing teams in a fast-paced operational environment.
- Strong understanding of transportation, fleet, and supply chain operations.
- Knowledge of DOT, OSHA, and transportation compliance regulations.
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