naukri
Operations Manager
Wahed
Sharjah, UAE
Manager
3 days ago
Operations ManagementProcess ImprovementProject ManagementReconciliationComplianceRisk Management
Free
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Operations ManagementProcess ImprovementProject Management
About the Role
Lead operational delivery for a values-based wealth management platform, managing integrations, processes, and relationships in a fintech environment.
Key Skills for This Role
Operations ManagementProcess ImprovementProject ManagementReconciliationComplianceRisk Management
Responsibilities
- Lead operational delivery of payments and banking initiatives and integrations, with strong reconciliation and controls
- Scope operational requirements, coordinate with Product and Engineering, and drive new launches end to end
- Design, document and embed scalable operating procedures, controls, approvals, reconciliations and audit trails
- Build scalable operational processes, reconciliation routines, incident management and reporting
- Manage key operational relationships with banking, payment, execution, custody, technology and KYC partners
- Work closely with Compliance, Risk, Legal, Finance, Product, Engineering and Investment teams
- Use operational data and feedback to improve workflows, introduce automation and AI supported processes
Requirements
- Experience in operations management, preferably in fintech or wealth management
- Strong project management and process improvement skills
- Knowledge of regulatory and compliance requirements in UAE financial services
- Experience with banking, payment, or custody operations
- Ability to manage cross functional relationships and drive initiatives end to end
Full Job Posting
Overview
- Wahed is seeking an experienced Operations Manager to help lead the operational build out of the values based wealth management platform in the UAE.
- This is a hands on, high ownership role for someone who will drive delivery of new features, integrations and improvements.
Job Responsibilities
- Lead the operational delivery of payments and banking initiatives and integrations, working closely with central Operations, with strong reconciliation and controls throughout.
- Scope operational requirements, coordinate with central Product and Engineering, and drive new launches and integrations end to end including launch readiness, testing, go live and post launch monitoring.
- Work alongside the Investments and Operations teams who run the platform day to day, ensuring new capabilities are operationally ready and continually improving processes, controls and service standards.
- Design, document and embed scalable operating procedures, controls, approvals, reconciliations and audit trails that allow the UAE wealth management business to grow efficiently.
- Build scalable, well controlled operational processes, reconciliation routines, incident management and reporting, and partner with Customer Support on escalations and client impacting issues.
- Manage key operational relationships with banking, payment, execution, custody, technology and KYC partners, ensuring service levels, timelines, reporting standards and operational quality are maintained.
- Work closely with Compliance, Risk, Legal, Finance, Product, Engineering and Investment teams to ensure operational, regulatory, financial and product requirements are reflected in day to day workflows and launch planning.
- Use operational data, process insight, partner feedback and team input to improve workflows, introduce automation and AI supported processes, strengthen controls and support Wahed's growth in the UAE.
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