Operations Manager - Service & Support

Hi-Vac is seeking an experienced and proactive Operations Manager - Service & Support to lead our service operations in Marietta, Ohio. This role is essential to ensuring exceptional service delivery, operational excellence, and customer satisfaction. If you're a strong leader with a hands-on approach and a passion for team development and process improvement, we want to hear from you.

Lead and manage the daily operations of the service department

Hire, train, schedule, and develop service technicians and support staff

Implement and refine service procedures, policies, and quality standards

Resolve customer issues and ensure top-tier service responsiveness

Track key service performance indicators and generate actionable reports

Collaborate with sales, engineering, and logistics teams to ensure seamless service delivery

Maintain service records, work orders, and customer communication logs

Ensure compliance with safety regulations and internal standards

Manage service budgets, resource allocation, and cost control

Foster a culture of teamwork, accountability, and continuous improvement

Bachelor’s degree in Business Administration, Engineering, or equivalent experience

5+ years in a service management or supervisory role

Proven leadership, coaching, and team-building skills

Strong problem-solving and decision-making abilities

Proficiency in service management systems, CRM tools, and Microsoft Office