Operations Manager

• Maintain courteous, service-oriented rapport with Tenants
• Manage communication flow with tenants impacted by construction or scheduled repair work
• Promote and foster confident, comfortable relationships with Tenants and Clients
• Supervise all “Adds/Moves/Changes of work” areas in the building
• Partner with Client Safety committee to create employee emergency procedures manual for new assignments

• Conduct (with tenant) tenant move-in inspections; complete move-in inspection report
• Conduct pre-move out inspections with tenants a minimum of 30 days prior to termination of lease
• Conduct (with tenant) tenant move out inspections
• Collect all preventative maintenance reports to ensure that all tenant-maintained equipment has been appropriately maintained and is being surrendered in good working condition
• Create “show ready” scope in accordance with the client’s specifications to get vacant space into “show ready” condition
• Schedule and manage vendor/contractor work on all vacant spaces
• Prepare specification and bid tenant improvement construction
• Review/recommend tenant improvement construction bids
• Attend construction meetings; provide input and/or feedback as needed
• Partner with construction contractor to ensure schedules are met and improvements are performed in accordance with client and new tenant requirements and building standards as well as ensuring that other tenants are not inconvenienced during any period of construction activity
• Conduct walk throughs, as needed, with contractor(s) during construction process
• Perform final punch list and ensure all punch list items are corrected
• Maintains construction file

• Perform other duties or projects as requested or required

Essential Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work with minimal supervision and lead by example
• Strong computer skills (MS Excel, Word, PowerPoint, Outlook)
• Demonstrated ability to read and understand construction drawings and diagrams
• Demonstrated ability to draft quality, well organized letters, reports, and memos
• Demonstrated ability to recognize high quality maintenance work
• Demonstrated ability to build relationships with clients, vendors and internal partners
• Demonstrated ability to provide excellent customer service
• Demonstrated ability to speak, write, and understand English
• Demonstrated ability to read, understand and abstract leases and contracts
• Demonstrated ability to recognize high quality maintenance work
• Professional communication etiquette with good oral and written communication skills
• Accurate, attentive, detail oriented, with strong analytical skills
• Demonstrated ability to function in a team environment and proactively problem solve
• Ability to work outside of normal office hours to meet various deadlines and handle emergencies
• Demonstrated ability to prioritize and organize workload in order to meet daily, weekly and monthly deadlines
• Demonstrated ability to follow through and complete tasks on thoroughly and on time
• Willingness and demonstration of professional development and continual learning
• Professional demeanor and appearance
• Ability to travel locally
• Must be bondable
• Must have working vehicle, valid driver license and current auto insurance

• Bachelor’s Degree or a combination of education and experience
• Real Estate License preferred

• Strong knowledge of Commercial Property Management processes and procedures
• Basic understanding of budgeting

• 3+ years Commercial Property Management or Facilities Management experience

• This is a standard office environment with standard office noise like talking, office equipment, etc. In addition, this position may visit tenant sites in various settings which can be industrial in nature with loud noises and mild fumes.

• While performing the duties of this job, the employee is regularly required to talk and hear. This position is rarely active but may require standing, walking, bending, kneeling, stooping and crouching. The employee must frequently sit and use a computer for long periods of time. Specific vision abilities are required to do this job including close vision. The employee must sometimes lift and/or move items up to 10 pounds. The employee must be able to drive for short to moderate distances and/or times. The employee must often walk through the outdoors and various terrain environments. The employee may be required to access building roof and mechanical areas.

• There are no supervisory responsibilities.