Operations Manager

• Lead, coach, and develop clinic team members in partnership with physician and nursing leaders, creating a culture of trust, accountability, and shared purpose.
• Manage performance, employee relations, attendance, scheduling, and other workforce matters in partnership with Human Resources.
• Support workforce planning, interviewing, selection, onboarding, training, and retention to ensure the right people are prepared for the work.
• Set clear expectations, provide timely feedback, and address performance or conduct concerns with consistency, care, and sound judgment.
• Create opportunities for team members to grow while strengthening collaboration across clinical, operational, and shared-service teams.

Strengthen the Patient and Client Experience

• Partner with clinical leaders to maintain a safe, welcoming, and relationship-driven environment where patients feel known, respected, and connected to their care team.
• Collaborate with Strategic Account Management to understand client priorities, respond to concerns, coordinate solutions, and demonstrate the value Health by Design delivers.
• Use patient, client, and team feedback to improve access, service, communication, and health outcomes.
• Coordinate HBD participation in client events and operational needs within and beyond the clinic, as appropriate.

• Strategic budget development in partnership with the executive team
• Ongoing management of expenses, purchasing, invoices, and accounting Monitor labor, supplies, vendor costs, and other drivers of operational performance; take action to support responsible stewardship and cost-effective care.
• Review payroll and timekeeping information for accuracy and resolve issues promptly with Payroll and Human Resources.
• Maintain complete, accurate, and timely operational records, reports, and documentation.
• Prepare and communicate business updates, recommendations, and results to leaders, clients, and cross-functional partners.

• Oversee equipment, supplies, inventory, vendor relationships, and the overall readiness and appearance of the clinic environment.
• Coordinate facility maintenance, renovation, and improvement projects with internal teams, clients, landlords, and vendors.
• Support the implementation of hardware, software, and operational systems; reinforce adoption through clear communication and training.
• Develop, coordinate, or facilitate training that strengthens operational consistency, safety, and team capability.
• Identify operational risks or service disruptions early, escalate appropriately, and lead practical solutions through completion.

• Bachelor’s degree in healthcare administration, business, nursing, operations, or a related field required; master’s degree preferred.
• Five or more years of progressively responsible operations, practice-management, or healthcare leadership experience; experience leading people and managing business operations strongly preferred.
• An equivalent combination of relevant education and experience may be considered.

• Demonstrated ability to lead people, build cohesive teams, manage performance, and navigate employee- relations matters with discretion.
• Strong business and financial judgment, including experience with budgets, expenses, payroll, purchasing, and operational reporting.
• Working knowledge of healthcare operations, regulatory requirements, patient safety, privacy, and quality standards.
• Strong analytical and problem-solving skills, with the ability to use data, identify root causes, and translate findings into action.
• Clear, confident communication skills and the ability to build trusted relationships with team members, senior leaders, clients, patients, and vendors.
• Ability to organize competing priorities, move work forward with appropriate urgency, and maintain attention to detail.
• Proficiency with Microsoft 365, electronic medical record systems, and business or workforce-management technology.
• Preferred credentials may include a Registered Nurse license, Certified Medical Office Manager (CMOM), Practice Management Institute certification, Lean Six Sigma, or a comparable operations credential.

At Health by Design, you’ll be part of a dedicated team committed to making a difference.

We offer a collaborative work environment where innovation is encouraged, and your contributions are valued.

Competitive compensation, comprehensive benefits, and opportunities for professional growth are just the beginning.

Join us and help shape the future of wellness.

Ready to make an impact?

Come join our team!

Learn more about us and apply directly at www.healthbydesign.com or email karen.hogan@hbdus.com

Health by Design is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.