Operations Manager
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Key skills for this role
Role Overview
The full-time Operations Manager oversees daily operational activities to ensure efficient, compliant, and consistent service delivery.
The hybrid role is based in Riyadh and combines on-site team and process coordination with some work from home.
The role includes staff supervision, workflow monitoring, performance tracking, process improvement, scheduling, resource allocation, documentation, issue resolution, and reporting to senior leadership.
Key Skills for This Role
Full Job Posting
Company Description
NCCS Road Express is described in the source as a banking company headquartered in Ilford, United Kingdom, with structured operational processes and a focus on reliable, compliant service delivery.
Role Description
The full-time Operations Manager oversees daily operational activities to ensure efficient, compliant, and consistent service delivery.
The hybrid role is based in Riyadh and combines on-site team and process coordination with some work from home.
The role includes staff supervision, workflow monitoring, performance tracking, process improvement, scheduling, resource allocation, documentation, issue resolution, and reporting to senior leadership.
Key Responsibilities
- Supervise operational staff, coordinate teams and processes, and manage scheduling and resource allocation.
- Monitor workflows, performance metrics, KPIs, and operational documentation.
- Implement process improvements and support change initiatives.
- Collaborate with finance and compliance teams to maintain accuracy and regulatory adherence.
- Resolve operational issues and prepare regular reports and updates for senior leadership.
Qualifications
- Strong operations management skills, including process planning, workflow optimization, and performance tracking.
- Experience in banking or financial services operations with an understanding of regulatory and compliance requirements.
- Proficiency in data analysis and reporting using spreadsheets or business systems.
- Effective people management skills, including team supervision, coaching, conflict resolution, and stakeholder coordination.
- Excellent communication and organizational skills with the ability to manage multiple priorities in a hybrid environment.
- Comfort with digital tools and enterprise systems for scheduling, documentation, and process management.
- A bachelor's degree in business, finance, operations management, or a related field, or equivalent professional experience.
- Ability to work independently, make informed decisions, and adapt to changing operational needs.
Workplace
- The position is hybrid, with time spent on-site in Riyadh and some tasks performed from home.
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