Operations Manager

Qualifications

• High school diploma or equivalent
• Five or more years of related work experience in operational management
• Operations Manager Trainee must possess and maintain a valid driver’s license and automobile insurance. Driver’s license must be verified by completing a motor vehicle record check at the time of hire
• Operations Manager Trainees are required to timely travel to multiple offices per day, in some cases several times per day, and must have reliable means of transportation to travel to assigned offices
• In lieu of a valid driver’s license and automobile insurance, Operations Manager Trainee must have reliable means of alternate transportation which would allow for required, timely travel to multiple offices per day, in some cases several times per day
• Travel may be planned or unplanned and is subject to change without notice

Preferred

Knowledge/Skills/Abilities

• Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
• Effective Team Builder (Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent)
• Patient Advocate (flexible and adaptive; empathetic; passionate; ethical
• Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
• Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of staff and clinicians; understands local market drivers and competition
• Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to the individual’s needs; recognizes and celebrates improvement to sustain change)
• Requires knowledge of Dental Plans,insurances fees, administrative guidelines, limitations and exclusions, reporting systems; business correspondence and business reporting techniques; and business principles of profit & loss statements
• Skills required include use of knowledge of all Microsoft Applications, Epic, 1VU, BOX, and use of standard office equipment
• Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature
• Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work
• Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the organization
• Ability to read, analyze, and interpret common financial reports, and legal documents. Ability to respond to common inquiries from patients, team members, regulatory agencies, vendors, or other members of the business community
• Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure
• Ability to interpret and apply policies and procedures
• Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Strong sense of personal responsibility for tasks assigned; ability to work with others & accept direction
• Strong commitment to educational advancement. Flexibility in adapting processes to meet unique needs
• Ability to communicate effectively and present information, both verbally and in writing. Ability to lead a team, prioritize their duties, coach, mentor, train, write effective performance evaluations, conduct feedback and handle tem member relations issues
• Organizational ability by demonstrating a systematic approach in carrying out assignments. Very orderly and excels at cutting through confusion and turning chaos into order
• Demonstrates a strong ability to identify, analyze, and solve problems
• Detail oriented, organized, process focused, problem solver, self-motivated proactive, patient focused
• Ability to create presentations and use outstanding presentation skills

Work Environment

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community
• Upon completion of the Operations Manager training program, this role will be a salaried position.
• PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.