linkedin
Operations Manager
Auto Driveaway Systems, LLC
Jacksonville, QAT
Full Time
Manager
Onsite
4 weeks ago
Dispatch OperationsFleet ManagementCustomer ServiceLogisticsERP SystemsProblem Solving
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Dispatch OperationsFleet ManagementCustomer Service
About the Role
Auto Driveaway, a national vehicle relocation company, seeks an energetic Operations Manager to execute dispatch operations at its Jacksonville, FL location. The role involves managing professional drivers and office staff, overseeing vehicle services, and ensuring efficient dispatch and customer satisfaction.
Key Skills for This Role
Dispatch OperationsFleet ManagementCustomer ServiceLogisticsERP SystemsProblem Solving
Responsibilities
- Motivate a staff of professional drivers and office personnel
- Evaluate condition of incoming and departing vehicles to identify defects and request approval for services
- Track and manage all active vehicle services through Cloud Based ERP system
- Manage relationships with vehicle service providers
- Complete title and registration services at DMV locations
- Evaluate incoming pickup and delivery requests and determine driver assignments
- Analyze client orders and available drivers, plan and execute within client needs
- Maintain 100% updates of internal systems ensuring customer communication
- Evaluate problematic conditions affecting service level and resolve issues
- Monitor and equalize assignments to ensure maximum efficiency
- Ensure compliance with FMCSR, State and Local regulations
- Safely operate Company and Client vehicles as needed
Requirements
- Ability to multi task, establish priorities, and complete assignments thoroughly
- Strong management, human relations, and communication skills
- Strong logistic skill set
- Understanding of customer service delivery techniques and problem solving methods
- Must be able to travel 2 3 times a year for meetings
Full Job Posting
Company Overview
- Auto Driveaway is a leading national provider of professional vehicle relocation services, serving large corporate fleets, fleet management companies, upfitters, dealerships, and OEMs.
- Services include fleet shipping, single vehicle driveaway shipping, short term and reconditioning services.
Essential Duties and Responsibilities
- Motivates a staff of professional drivers and office personnel.
- Evaluates condition of incoming and departing vehicles to identify defects and request approval for services.
- Track and Manage all active vehicle services through Cloud Based ERP system.
- Manage, Maintain and establish relationships with vehicle service providers.
- Complete title and registration services at DMV locations.
- Evaluates incoming pickup and delivery requests and determines driver assignments.
- Analyzes client orders and available drivers, plan and execute within client needs.
- Maintains 100% updates of internal systems, ensuring customer communication.
- Evaluates problematic conditions affecting service level and reacts accordingly.
- Communicates with personnel or customers as to estimate time of delivery or pickup.
- Monitors and equalizes assignments to ensure maximum efficiency.
- Monitors and ensures performance of internal system that supports dispatch.
Requirements
- Ability to multi task, establish priorities, complete assignments thoroughly and accurately.
- Strong management, human relations and communication skills.
- Strong logistic skill set.
- Understanding of customer service delivery techniques and problem solving methods.
- Must be able to travel 2 3 times a year for meetings.
Salary
- Starting from $50,000/year plus bonus + incentives.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career