Operations Manager (on-site)

Reporting time varies by deployment and can be early morning. A typical day runs as follows.

Start of day — Reach the storage point, for example our Gurgaon dark store. Collect and verify camera units, batteries, memory cards and accessories against the assigned inventory on the app.

Travel — Move to the deployment site with your team.

On arrival — Meet the site point of contact. Walk the floor and confirm the day's capture plan, including which workers and stations are being recorded.

Briefing — Brief your five to six operators. Assign stations, fit camera systems on the workers, run a test capture.

Collection — Run the day's capture. Move between stations checking framing, battery levels and storage. Handle what goes wrong: a worker steps away, a shift changes, a station becomes inaccessible. You make the call on the spot.

Wrap — Close capture and complete the taxonomy for everything collected on task level.

Day end — Return to the storage point, reconcile inventory with the dark store manager, flag damaged units, transfer data and submit the deployment report.

Strong spoken English and Hindi. You are often our first point of contact with Directors, Operations Heads and owners of factories, resorts and restaurants.

Willingness to work on site and travel, not from a desk

Ability to give clear direction to field teams in Hindi and English

Ability to make decisions independently when a deployment does not go to plan

Startup internship experience strongly preferred. If you have interned at an early-stage company and know what it is like when the process does not exist yet and you have to build it, this role will make sense to you.

Prior experience as an Operations Manager, City Ops, Fleet Ops or Field Ops at a startup. Quick commerce, home services, hyperlocal delivery and on-demand backgrounds map directly onto this role — companies like Snabbit, Blinkit, Zepto, Swiggy, Urban Company, Rapido and Porter.

Prior experience is useful but not required. We train on our protocol and taxonomy. What we cannot train is spoken English and ownership.

You want a fixed desk and a fixed city

You want predictable 10-to-6 hours

You are uncomfortable spending your day on factory floors, in kitchens and on shop floors

You would rather escalate a problem than solve it on the spot

This role requires substantial travel. A typical month may include a week in Delhi NCR, a week in Bengaluru and a week in Assam. You should be comfortable with this before applying.

Base location is Delhi NCR.

All outstation work-related travel, accommodation, meals and commute are paid by the company and are not part of your CTC.

Any graduate degree (BBA, BA, B.Com , BHM, B.Tech or equivalent). Hospitality, hotel management and general management backgrounds do particularly well in this role.

Batch: 2025 and 2026 pass-outs, or up to 3 years of relevant experience

No minimum CGPA cutoff. We hire on the interview, not the marksheet.

You report to the Zone Head and the Operations Head, and work directly with the founding team. Each Operations Manager runs one deployment team of five to six field operators, with a home city and rotation across active national sites.

Typical progression for strong performers:

Regional Manager — around 8 months. Owns multiple deployment teams across a zone.

City Head — around 18 months. Owns a city's full operations, including site partnerships and vendor relationships.

We expect our operations leadership to come from this cohort.